# My account has been disabled

**URL:** <https://discourse.joplinapp.org/t/my-account-has-been-disabled/48603>\
**Category:** Support\
**Created:** [10 February 2026 20:01 UTC](https://discourse.joplinapp.org/t/my-account-has-been-disabled/48603 "2026-02-10T20:01:33Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![Retr0bit](https://avatars.discourse-cdn.com/v4/letter/r/ee59a6/32.png) [@Retr0bit](https://discourse.joplinapp.org/u/Retr0bit)\
**Post date:** [10 February 2026 20:01 UTC](https://discourse.joplinapp.org/t/my-account-has-been-disabled/48603/1 "2026-02-10T20:01:33Z")

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### Operating system

Linux

### Joplin version

3.5.12

### What issue do you have?

Hello,

I’m contacting you because my account was disabled after several unsuccessful renewal attempts. I would like to request assistance in restoring my account.

Could you please let me know what steps I need to take to proceed?

Thank you in advance for your help.

Kind regards,  
Retro

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<div class="post-metadata">

**Author:** ![laurent](https://avatars.discourse-cdn.com/v4/letter/l/ce7236/32.png) [@laurent](https://discourse.joplinapp.org/u/laurent)\
**Post date:** [10 February 2026 20:05 UTC](https://discourse.joplinapp.org/t/my-account-has-been-disabled/48603/2 "2026-02-10T20:05:01Z")

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Hello I've sent you a pm

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<div class="post-metadata">

**Author:** ![Retr0bit](https://avatars.discourse-cdn.com/v4/letter/r/ee59a6/32.png) [@Retr0bit](https://discourse.joplinapp.org/u/Retr0bit)\
**Post date:** [11 February 2026 08:09 UTC](https://discourse.joplinapp.org/t/my-account-has-been-disabled/48603/3 "2026-02-11T08:09:01Z")

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Hi Laurent, excuse me for the question, where can I find my pms?  
Thanks.

Retro

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<div class="post-metadata">

**Author:** ![shikuz](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/shikuz/32/21839_2.png) [@shikuz](https://discourse.joplinapp.org/u/shikuz)\
**Post date:** [11 February 2026 08:23 UTC](https://discourse.joplinapp.org/t/my-account-has-been-disabled/48603/4 "2026-02-11T08:23:18Z")

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most likely here: (click on your profile image at the top right corner)

 ![image](https://canada1.discourse-cdn.com/flex028/uploads/cozic/original/3X/b/5/b57d950a32fbcd67e7ebab3ccf9f3e057fb8a633.png)

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<div class="post-metadata">

**Author:** ![Retr0bit](https://avatars.discourse-cdn.com/v4/letter/r/ee59a6/32.png) [@Retr0bit](https://discourse.joplinapp.org/u/Retr0bit)\
**Post date:** [11 February 2026 08:26 UTC](https://discourse.joplinapp.org/t/my-account-has-been-disabled/48603/5 "2026-02-11T08:26:23Z")

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Hi Shikuz,

Thanks for the reply.

I cannot see that tab.

 ![image](https://canada1.discourse-cdn.com/flex028/uploads/cozic/original/3X/a/b/ab077406448bd0b7deb5561e932693789c834545.png)

What could be the problem? Am i limited in some way?

Thanks in advance,

Retro

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<div class="post-metadata">

**Author:** ![laurent](https://avatars.discourse-cdn.com/v4/letter/l/ce7236/32.png) [@laurent](https://discourse.joplinapp.org/u/laurent)\
**Post date:** [11 February 2026 10:01 UTC](https://discourse.joplinapp.org/t/my-account-has-been-disabled/48603/6 "2026-02-11T10:01:38Z")

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Hello, you answered your PM yesterday so it seems to work. I will answer there

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<div class="post-metadata">

**Author:** ![Retr0bit](https://avatars.discourse-cdn.com/v4/letter/r/ee59a6/32.png) [@Retr0bit](https://discourse.joplinapp.org/u/Retr0bit)\
**Post date:** [11 February 2026 10:10 UTC](https://discourse.joplinapp.org/t/my-account-has-been-disabled/48603/7 "2026-02-11T10:10:56Z")

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Okay,  
I thought it was the same post sorry.

Thanks,  
Retro

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<div class="post-metadata">

**Author:** ![system](https://canada1.discourse-cdn.com/flex028/uploads/cozic/original/3X/1/c/1c948e33314e232a0927789508474d8624f4270b.png) [@system](https://discourse.joplinapp.org/u/system)\
**Post date:** [13 March 2026 10:11 UTC](https://discourse.joplinapp.org/t/my-account-has-been-disabled/48603/8 "2026-03-13T10:11:48Z")

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