Mobile draw picture feature causes desktop sync error

muzak · 2024-09-03T02:19:26.232Z

Operating system

Android

Joplin version

3.1.2

What issue do you have?

Expected

Syncing desktop Joplin after creating a mobile drawing with Draw picture syncs that drawing to desktop.

Actual

Syncing desktop Joplin after creating a mobile drawing with Draw picture throws a Some items cannot be synchronized. error. In the Synchronization Status page, Drawing (10a69c93df7843afb10bf69a014f6fda): Request timed out. Timeout value: undefinedms. shows under Attachments that could not be downloaded.

Questions

Since I don't need these drawings, how can I delete any or all of them from mobile Joplin?
In case I need to sync drawings in the future, how can I resolve the desktop error?

personalizedrefriger · 2024-09-03T15:28:59.015Z

muzak:

Since I don't need these drawings, how can I delete any or all of them from mobile Joplin?

One option could be to use the debug tool plugin. Given an ID, it should allow permanently deleting resources.

muzak:

In case I need to sync drawings in the future, how can I resolve the desktop error?

I haven't been able to reproduce this locally. To test, I,

Created a very small drawing on Joplin for iOS v13.1.3.
Synced Joplin desktop v3.0.13
Synced Joplin desktop v3.0.15
Synced Joplin Web (v3.1.0, should correspond with roughly Android v3.1.2-3.1.3).

Was the drawing particularly large (e.g. include an image attachment)? If Joplin is a 3.0.x version, does upgrading to v3.0.15 help (change in v3.0.15 that might be related).

muzak · 2024-09-03T18:09:52.864Z

personalizedrefriger:

One option could be to use the debug tool plugin. Given an ID, it should allow permanently deleting resources.

How can I find the right resource IDs if notes where pictures were drawn have been permanently deleted?

personalizedrefriger:

I haven't been able to reproduce this locally.

I reproduced this error multiple times with Joplin desktop v3.1.1.

personalizedrefriger:

Was the drawing particularly large (e.g. include an image attachment)?

The drawing was blank.

I was only testing the Draw picture feature. I expected an easy way to delete the resource during or after drawing it, but couldn't find any.

muzak · 2024-09-04T14:35:14.096Z

Also, when I don't know what to do about an error like this, I would like a way to hide the banner for the session.

Showing the banner after the first sync error is fine. It continuing to show when I can't do anything about the error is not. I shouldn't have to resort to development tools to hide it.

muzak · 2024-09-26T03:32:23.832Z

Any updates on this issue?

personalizedrefriger · 2024-09-26T06:53:33.327Z

muzak:

The drawing was blank.

Prior to this pull request (in pre-release), it was possible to create empty drawings by opening the Markdown editor, attaching a drawing, then clicking "cancel" and "discard changes".

At least with Joplin Server/Cloud, this doesn't seem to cause sync issues. However, it's possible that some sync targets fail to sync empty attachments. Which sync target are you using?

muzak · 2024-09-26T13:49:52.212Z

Dropbox.

personalizedrefriger · 2024-09-27T04:56:47.222Z

I'm attaching a screen recording that provides a workaround for a similar (but not identical) sync issue. It determines the resource ID that is causing the issue, then deletes the resource with that ID.

A note on the sync error shown below

To create this sync error, I:

Added a drawing on mobile.
On Dropbox, deleted the drawing's resource from /JoplinDev/.resource/.
Synced the desktop app.

If you decide to follow the instructions included below, be sure to create a backup first.

The video shows (on desktop/Linux):

Syncing (with Dropbox)
Clicking "View them now" on the sync error banner:
Selecting and copying the ID of the resource causing the issue:

screenshot1427×173 70.2 KB
- Above, the resource ID is the 32-character string in parenthesies after "Drawing".
- Based on the original report, this should be 10a69c93df7843afb10bf69a014f6fda for the problematic resource.
Going to "Tools" > "Note attachments"
Searching for the resource ID.
Clicking "Delete".
Syncing.

Locally, this fixed the sync issue. Note, however, that the error shown in the video is related to a resource missing on the sync target — it has an "Ignore" button, while the error reported above does not.

Edit: Notes on the "Request timed out" error message

For reference:

The "Request timed out. Timeout value: undefined" error seems to be coming from this line of code (shim-init-node.ts, line 636).
This pull request adds additional information to this error message and fixes a related bug. It applies to Joplin desktop >= v3.1.3 and v3.0.15, though not v3.1.1. I am unsure whether it applies to the issue reported here.

system · 2024-10-27T04:57:02.299Z

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