# Joplin works on desktop, crashes on notebook

**URL:** <https://discourse.joplinapp.org/t/joplin-works-on-desktop-crashes-on-notebook/38095>\
**Category:** Support\
**Created:** [13 May 2024 21:20 UTC](https://discourse.joplinapp.org/t/joplin-works-on-desktop-crashes-on-notebook/38095 "2024-05-13T21:20:26Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![ejbSF](https://avatars.discourse-cdn.com/v4/letter/e/91b2a8/32.png) [@ejbSF](https://discourse.joplinapp.org/u/ejbSF)\
**Post date:** [13 May 2024 21:20 UTC](https://discourse.joplinapp.org/t/joplin-works-on-desktop-crashes-on-notebook/38095/1 "2024-05-13T21:20:26Z")

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### Operating system

Windows

### Joplin version

2.14.20

### Desktop version info

Joplin 2.14.20 (prod, win32)

Client ID: e939a847ecc745718db4f1c5a3a82000  
Sync Version: 3  
Profile Version: 46  
Keychain Supported: Yes

Revision: cfd98e3

Backup: 1.4.0

### What issue do you have?

I've installed Joplin on a Windows 11 Desktop, intel i7, and a Windows 11 Asus notebook, AMD Ryzen 7. Data is stored in a dropbox account. Both computers are up to date with all software.  
The desktop works fine. The notebook installation crashes constantly, however. Almost anything I try to do, move a note, clip a website, will bring it to a halt, triggering the Windows "This program is not responding, quit/wait" dialog.  
I've uninstalled Joplin and reinstalled, but with no change in results.  
I'm at a loss figuring out what the difference between the two machines might be. Anybody have any suggestions?  
Thanks.

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**Author:** ![personalizedrefriger](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/personalizedrefriger/32/13210_2.png) [@personalizedrefriger](https://discourse.joplinapp.org/u/personalizedrefriger)\
**Post date:** [15 May 2024 02:18 UTC](https://discourse.joplinapp.org/t/joplin-works-on-desktop-crashes-on-notebook/38095/2 "2024-05-15T02:18:59Z")

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> [@ejbSF](#):
>
> Anybody have any suggestions?

Is the system low on memory when Joplin crashes?

If so, here are a few things to try:

1. On the ASUS notebook, go to settings \> plugins and disable the backup plugin.
  - Each plugin runs in a new process, which has some overhead.

2. Disable OCR (if it's enabled) (settings \> general \> "Enable optical character recognition (OCR)").
3. Enable safe mode (Help \> Toggle safe mode).
  - Safe mode disables some Joplin features (including plugins) that could be causing the issue.

A large number of notebooks and/or tags (several hundred or more) can also make Joplin slow. If this is the issue [it may be improved in the Joplin 3.0.6 pre-release](https://discourse.joplinapp.org/t/slowness-and-sometimes-the-window-is-not-responding-error-message/37454/19). If this is the case however, I would expect Joplin to be slow on both computers.

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**Author:** ![nonobio](https://avatars.discourse-cdn.com/v4/letter/n/779978/32.png) [@nonobio](https://discourse.joplinapp.org/u/nonobio)\
**Post date:** [15 May 2024 06:29 UTC](https://discourse.joplinapp.org/t/joplin-works-on-desktop-crashes-on-notebook/38095/3 "2024-05-15T06:29:14Z")

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Hi,

For my part, even with version 3.0.6 (which resolved major slowness issues), the automatic Backup continued to generate freezes of the "Not responding" interface. I left the Backup plugin activated but I deactivated the automatic backup by indicating "0" in the "Backup interval in hours" setting, since then I have no more problems. I just do a manual backup now and then, when I'm not using Joplin.

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**Author:** ![ejbSF](https://avatars.discourse-cdn.com/v4/letter/e/91b2a8/32.png) [@ejbSF](https://discourse.joplinapp.org/u/ejbSF)\
**Post date:** [18 May 2024 18:09 UTC](https://discourse.joplinapp.org/t/joplin-works-on-desktop-crashes-on-notebook/38095/4 "2024-05-18T18:09:30Z")

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I upgraded Joplin to the pre-release and disabled the backup. The OCR was already disabled.  
Now everything is working well. Joplin's responsive, only crashed once, and seems stable.  
Thanks for your help! Much appreciated.  
Ed

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**Author:** ![system](https://canada1.discourse-cdn.com/flex028/uploads/cozic/original/3X/1/c/1c948e33314e232a0927789508474d8624f4270b.png) [@system](https://discourse.joplinapp.org/u/system)\
**Post date:** [17 June 2024 18:09 UTC](https://discourse.joplinapp.org/t/joplin-works-on-desktop-crashes-on-notebook/38095/5 "2024-06-17T18:09:36Z")

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