# Joplin Web Clipper stuck at "Connecting.."

**URL:** <https://discourse.joplinapp.org/t/joplin-web-clipper-stuck-at-connecting/20617>\
**Category:** Support\
**Created:** [29 September 2021 20:25 UTC](https://discourse.joplinapp.org/t/joplin-web-clipper-stuck-at-connecting/20617 "2021-09-29T20:25:24Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![whortz](https://avatars.discourse-cdn.com/v4/letter/w/ecc23a/32.png) [@whortz](https://discourse.joplinapp.org/u/whortz)\
**Post date:** [29 September 2021 20:25 UTC](https://discourse.joplinapp.org/t/joplin-web-clipper-stuck-at-connecting/20617/1 "2021-09-29T20:25:24Z")

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Joplin Web Clipper just stops at "Connecting to the Joplin application...".

It works fine at my work PC (which has a lot more restrictions) but not at my PC at home.

OS: Windows 10.  
Browser: 4.2.2406.52 (Stable channel) (64-bit)  
Extension store: Chrome (native support in Vivaldi)  
Joplin version: Joplin 2.3.5 (prod, win32)

It's allowed in windows firewall both public and private, and connecting joplin with onedrive through the same browser wasn't an issue.

What can the reasons be for it to not work?

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**Author:** ![Daeraxa](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/daeraxa/32/6172_2.png) [@Daeraxa](https://discourse.joplinapp.org/u/Daeraxa)\
**Post date:** [29 September 2021 20:55 UTC](https://discourse.joplinapp.org/t/joplin-web-clipper-stuck-at-connecting/20617/2 "2021-09-29T20:55:49Z")

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Have you made sure you updated it (clipper) to the latest version?

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**Author:** ![whortz](https://avatars.discourse-cdn.com/v4/letter/w/ecc23a/32.png) [@whortz](https://discourse.joplinapp.org/u/whortz)\
**Post date:** [29 September 2021 21:32 UTC](https://discourse.joplinapp.org/t/joplin-web-clipper-stuck-at-connecting/20617/3 "2021-09-29T21:32:53Z")

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yes, I've tried removing it and re-add it from the chrome store

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**Author:** ![tessus](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/tessus/32/13_2.png) [@tessus](https://discourse.joplinapp.org/u/tessus)\
**Post date:** [30 September 2021 10:27 UTC](https://discourse.joplinapp.org/t/joplin-web-clipper-stuck-at-connecting/20617/4 "2021-09-30T10:27:48Z")

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> [@whortz](#):
>
> What can the reasons be for it to not work?

Did you activate the WebClipper in the desktop app?

What does `netstat -an |grep 41184` tell you?

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**Author:** ![whortz](https://avatars.discourse-cdn.com/v4/letter/w/ecc23a/32.png) [@whortz](https://discourse.joplinapp.org/u/whortz)\
**Post date:** [1 October 2021 17:22 UTC](https://discourse.joplinapp.org/t/joplin-web-clipper-stuck-at-connecting/20617/5 "2021-10-01T17:22:00Z")

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wow. Sometimes you need 3rd party input for help with the most obvious and basic things. 😳

That was the reason. Thank you! 😃

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**Author:** ![system](https://canada1.discourse-cdn.com/flex028/uploads/cozic/original/3X/1/c/1c948e33314e232a0927789508474d8624f4270b.png) [@system](https://discourse.joplinapp.org/u/system)\
**Post date:** [31 October 2021 17:22 UTC](https://discourse.joplinapp.org/t/joplin-web-clipper-stuck-at-connecting/20617/6 "2021-10-31T17:22:49Z")

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Closed on 31 October 2021 17:22 UTC

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