# Joplin unable to find files(pictures, etc)

**URL:** <https://discourse.joplinapp.org/t/joplin-unable-to-find-files-pictures-etc/46882>\
**Category:** Support\
**Created:** [13 August 2025 03:52 UTC](https://discourse.joplinapp.org/t/joplin-unable-to-find-files-pictures-etc/46882 "2025-08-13T03:52:57Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![\_vg](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/_vg/32/27067_2.png) [@\_vg](https://discourse.joplinapp.org/u/_vg)\
**Post date:** [13 August 2025 08:27 UTC](https://discourse.joplinapp.org/t/joplin-unable-to-find-files-pictures-etc/46882/3 "2025-08-13T08:27:07Z")

</div>

Do you have a JEX backup of your data? If you still have access to your old computer, you should have daily JEX backups there, check the builtin Backup plugin.

Once you have a proper JEX backup, start from scratch from it, see [How to fix synchronisation issues and start over](https://discourse.joplinapp.org/t/how-to-fix-synchronisation-issues-and-start-over/44410)

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_[View the full topic](https://discourse.joplinapp.org/t/joplin-unable-to-find-files-pictures-etc/46882)._