Joplin Cloud Sync Error on new linux install

WhamGeek · 2023-11-15T14:54:59.129Z

Operating system

Linux

Joplin version

2.12.19

Desktop version info

Joplin 2.12.19 (prod, linux)

Client ID: b1dd79bad0b34f1dabb7cff6a93a2c29
Sync Version: 3
Profile Version: 43
Keychain Supported: No

Revision: 7081046

Sync target

Joplin Cloud

What issue do you have?

Created remote items: 5.
Completed: 2023-11-15 9:52 AM (266s)
Last error: Error: Error 504 Gateway Timeout: 504 Gateway Time-out

504 Gateway Time-out

nginx/1.18.0 (Ubuntu)

laurent · 2023-11-15T15:30:48.910Z

I'm not seeing any faults on Joplin Cloud at the moment so it might have been a one off. Could you give it another try to see if it works?

WhamGeek · 2023-11-15T15:40:32.437Z

I've been having the issue since last night.
Cloud sync works on existing installations.
I've tried on 2 new Debian installations, one on hardware, and another in a vm, and I get the same error.
I also tried the Appimage of the prerelease, version 2.13.5 and got the same error.

laurent · 2023-11-15T16:01:20.618Z

It might be some issue specific to your data then. Would you mind posting your full log?

Also do you have a particularly slow connection in terms of upload?

WhamGeek · 2023-11-15T16:12:50.197Z

Below is a copy of my log.txt file.
You will see that I deleted my Joplin config folders when installing the pre-release to test if that would resolve the issue.

log.txt (15.8 KB)

laurent · 2023-11-15T16:35:03.850Z

Could you upload the log file again? This one appears to be a binary file, maybe a zip file, but I couldn't unzip it either

WhamGeek · 2023-11-15T16:42:43.931Z

Hopefully, this one works better

log.txt (20.1 KB)

WhamGeek · 2023-11-15T18:13:04.549Z

I discovered I can upload new files to Joplin Cloud. I just cannot download files from Joplin Cloud

jwalsh2me · 2023-11-15T18:31:43.893Z

I am also seeing this with a new install, old ones work fine. Using Joplin Cloud. This is on a macOS install of Joplin 2.12.19 (prod, darwin).

Also hitting the Gateway Timeout nginx/1.18.0 (Ubuntu)

LOG:
log.txt (15.8 KB)

Does not appear to post as plain text so here:

2023-11-15 12:34:56: "Starting scheduled sync"
2023-11-15 12:34:56: Synchronizer: "Sync: starting: Starting synchronisation to target 10... supportsAccurateTimestamp = true; supportsMultiPut = true [1700073296643]"
2023-11-15 12:34:56: Synchronizer: "Indexing resources..."
2023-11-15 12:34:56: "ResourceService::indexNoteResources: Start"
2023-11-15 12:34:56: "ResourceService::indexNoteResources: Completed"
2023-11-15 12:34:57: Synchronizer: "Sync target remote info:", "{"version_":3,"masterKeys_":[],"e2ee_":{"value":false,"updatedTime":0},"activeMasterKeyId_":{"value":"","updatedTime":0},"ppk_":{"value":null,"updatedTime":0}}"
2023-11-15 12:34:57: Synchronizer: "Sync target is already setup - checking it..."
2023-11-15 12:34:57: Synchronizer: "Sync target local info:", "{"version_":3,"masterKeys_":[],"e2ee_":{"value":false,"updatedTime":0},"activeMasterKeyId_":{"value":"","updatedTime":0},"ppk_":{"value":null,"updatedTime":0}}"
2023-11-15 12:34:57: Synchronizer: "TaskQueue.stop: syncDownload: waiting for tasks to complete: 0"
2023-11-15 12:34:57: Synchronizer: "TaskQueue.stop: syncDownload: Done, waited for 0"
2023-11-15 12:35:58: JoplinServerApi: "curl -v -X GET -H "X-API-AUTH: ******" -H "X-API-MIN-VERSION: 2.6.0" 'https://api.joplincloud.com/api/items/root:/:/delta?'"
2023-11-15 12:35:58: JoplinServerApi: "Code:", "504"
2023-11-15 12:35:58: JoplinServerApi: "Error: Error 504 Gateway Timeout: <html>
<head><title>504 Gateway Time-out</title></head>
<body>
<center><h1>504 Gateway Time-out</h1></center>
<hr><center>nginx/1.18.0 (Ubuntu)</center>
</body>
</html>

Code: 504
Error: Error 504 Gateway Timeout: <html>
<head><title>504 Gateway Time-out</title></head>
<body>
<center><h1>504 Gateway Time-out</h1></center>
<hr><center>nginx/1.18.0 (Ubuntu)</center>
</body>
</html>

    at newError (/Applications/Joplin.app/Contents/Resources/app.asar/node_modules/@joplin/lib/JoplinServerApi.js:193:28)
    at JoplinServerApi.<anonymous> (/Applications/Joplin.app/Contents/Resources/app.asar/node_modules/@joplin/lib/JoplinServerApi.js:233:27)
    at Generator.throw (<anonymous>)
    at rejected (/Applications/Joplin.app/Contents/Resources/app.asar/node_modules/@joplin/lib/JoplinServerApi.js:6:65)
    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)"
2023-11-15 12:37:02: JoplinServerApi: "curl -v -X GET -H "X-API-AUTH: ******" -H "X-API-MIN-VERSION: 2.6.0" 'https://api.joplincloud.com/api/items/root:/:/delta?'"
2023-11-15 12:37:02: JoplinServerApi: "Code:", "504"
2023-11-15 12:37:02: JoplinServerApi: "Error: Error 504 Gateway Timeout: <html>
<head><title>504 Gateway Time-out</title></head>
<body>
<center><h1>504 Gateway Time-out</h1></center>
<hr><center>nginx/1.18.0 (Ubuntu)</center>
</body>
</html>

Code: 504
Error: Error 504 Gateway Timeout: <html>
<head><title>504 Gateway Time-out</title></head>
<body>
<center><h1>504 Gateway Time-out</h1></center>
<hr><center>nginx/1.18.0 (Ubuntu)</center>
</body>
</html>

    at newError (/Applications/Joplin.app/Contents/Resources/app.asar/node_modules/@joplin/lib/JoplinServerApi.js:193:28)
    at JoplinServerApi.<anonymous> (/Applications/Joplin.app/Contents/Resources/app.asar/node_modules/@joplin/lib/JoplinServerApi.js:233:27)
    at Generator.throw (<anonymous>)
    at rejected (/Applications/Joplin.app/Contents/Resources/app.asar/node_modules/@joplin/lib/JoplinServerApi.js:6:65)
    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)"
2023-11-15 12:38:06: RevisionService: "maintenance: Starting..."

laurent · 2023-11-15T22:52:19.425Z

Thanks for the reports, I indeed found out that certain queries take too long and time out. I'm going to apply a fix as soon as possible, probably tomorrow

laurent · 2023-11-16T13:44:26.476Z

That should now be fixed - please could you give it another try?

WhamGeek · 2023-11-16T14:19:39.618Z

It's syncing on both my laptop and vm, thanks so much for the support!

system · 2023-12-16T14:20:25.925Z

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