# Joplin Cloud not synching

**URL:** <https://discourse.joplinapp.org/t/joplin-cloud-not-synching/50223>\
**Category:** Support\
**Created:** [20 June 2026 05:16 UTC](https://discourse.joplinapp.org/t/joplin-cloud-not-synching/50223 "2026-06-20T05:16:27Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![PaulVPearce](https://avatars.discourse-cdn.com/v4/letter/p/5e9695/32.png) [@PaulVPearce](https://discourse.joplinapp.org/u/PaulVPearce)\
**Post date:** [20 June 2026 05:16 UTC](https://discourse.joplinapp.org/t/joplin-cloud-not-synching/50223/1 "2026-06-20T05:16:27Z")

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### Operating system

Android

### Joplin version

3.5.20

### Sync target

Joplin Cloud

### What issue do you have?

Hello, I am new to Joplin. I cannot find an answer on the Forum : my mobile apps work fine on my Galaxy A52s 5g, and my Dogee U11 Pro Android tablet. But on my Lenovo Windows 11 Laptop the app does not show any Notebooks, only a list of Notes. I have tried uninstalling and re installing nthe Desk top app, to no avail. Can you advise?

New

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**Author:** ![laurent](https://avatars.discourse-cdn.com/v4/letter/l/ce7236/32.png) [@laurent](https://discourse.joplinapp.org/u/laurent)\
**Post date:** [20 June 2026 13:22 UTC](https://discourse.joplinapp.org/t/joplin-cloud-not-synching/50223/2 "2026-06-20T13:22:40Z")

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it's probably not fully synced? Could you provide any log?

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**Author:** ![PaulVPearce](https://avatars.discourse-cdn.com/v4/letter/p/5e9695/32.png) [@PaulVPearce](https://discourse.joplinapp.org/u/PaulVPearce)\
**Post date:** [20 June 2026 17:55 UTC](https://discourse.joplinapp.org/t/joplin-cloud-not-synching/50223/3 "2026-06-20T17:55:40Z")

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I'm new how do i get a log?

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**Author:** ![boring10](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/boring10/32/1684_2.png) [@boring10](https://discourse.joplinapp.org/u/boring10)\
**Post date:** [21 June 2026 10:15 UTC](https://discourse.joplinapp.org/t/joplin-cloud-not-synching/50223/4 "2026-06-21T10:15:04Z")

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On Windows, open the file explorer and enter this in the bar at the top

`%USERPROFILE%\.config\joplin-desktop`

There should be a `log.txt` and `log-main-process.txt` files in there.

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**Author:** ![system](https://canada1.discourse-cdn.com/flex028/uploads/cozic/original/3X/1/c/1c948e33314e232a0927789508474d8624f4270b.png) [@system](https://discourse.joplinapp.org/u/system)\
**Post date:** [21 July 2026 10:15 UTC](https://discourse.joplinapp.org/t/joplin-cloud-not-synching/50223/5 "2026-07-21T10:15:44Z")

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Closed on 21 July 2026 10:15 UTC

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