# Joplin Cloud disabled my account, but there is NO way to renew — Support is not responding **URL:** \ **Category:** Support\ **Created:** [15 August 2026 03:19 UTC](https://discourse.joplinapp.org/t/joplin-cloud-disabled-my-account-but-there-is-no-way-to-renew-support-is-not-responding/50651 "2026-08-15T03:19:19Z")\ **Posts on this page:** 3\ **Page:** 1

**Author:** ![xsdvq1](https://avatars.discourse-cdn.com/v4/letter/x/898d66/32.png) [@xsdvq1](https://discourse.joplinapp.org/u/xsdvq1)\ **Post date:** [15 August 2026 03:19 UTC](https://discourse.joplinapp.org/t/joplin-cloud-disabled-my-account-but-there-is-no-way-to-renew-support-is-not-responding/50651/1 "2026-08-15T03:19:19Z")

### Operating system Windows ### Joplin version 3.6.14 ### Desktop version info Joplin 3.6.14 (prod, win32) 设备：win32, 12th Gen Intel(R) Core(TM) i9-12900H 客户端 ID: 24596232a3fb4851a790fbfe769bfd86 同步版本：3 配置档案版本：49 支持的密钥链：是替代性实例 ID: - Sync target: Joplin 云编辑器：富文本修订：7e2765a Backup: 1.5.1 Freehand Drawing: 4.3.0 ### What issue do you have? ## Joplin Cloud disabled my account, but there is NO way to renew — Support is not responding My Joplin Cloud account has been disabled with the following message: > **Your account is disabled for the following reason(s):** > Subscription cancelled on 13 Aug 26 17:40:23 (UTC) I understand that my subscription was cancelled. **The problem is that Joplin Cloud gives me absolutely no way to renew or reactivate it.** I have logged into my account and checked my profile carefully. There is no: - Manage subscription - Billing - Renew subscription - Reactivate - Upgrade The only profile options available to me are basic account settings such as name, email, password and MFA. ### The payment situation is also unclear My previous subscription payment was made through **Alipay**. I checked my Alipay transaction history and I can find the payment from the previous month. However, for this month, **there is no corresponding Joplin Cloud payment or renewal transaction in Alipay at all.** So I cannot simply "pay again" from Alipay because Joplin Cloud does not provide me with a payment/renewal option, and there does not appear to have been a new payment attempt in Alipay either. ### I have already contacted Support I have already sent an email to: I explained that: - my account was disabled; - I want to renew my subscription; - there is no renewal option in my account; - my payment method was Alipay; - I cannot find a payment transaction for this month. **I have received no response.** At this point, I am stuck in a very frustrating situation: **My account is disabled → there is no way for me to renew it → I contacted Support → nobody responds.** I am willing to pay for the subscription. I am simply asking Joplin Cloud to provide a working way to renew it or manually reactivate my subscription. Could someone from the Joplin Cloud team please look into this and tell me: 1. Why was my subscription cancelled? 2. Why is there no option to renew/reactivate the subscription? 3. How can I pay the renewal fee using Alipay? 4. Can you please restore my existing account and subscription without requiring me to create a new account? I have been using Joplin Cloud and I want to continue using it, but **a paid service should at least provide a functional way to renew the subscription and a responsive support channel.** I would appreciate an official response as soon as possible. ### Screenshots ![132.png](https://canada1.discourse-cdn.com/flex028/uploads/cozic/original/3X/0/9/09009ee6990045d00588dba6312a2df867cf9fff.png) ---

**Author:** ![laurent](https://avatars.discourse-cdn.com/v4/letter/l/ce7236/32.png) [@laurent](https://discourse.joplinapp.org/u/laurent)\ **Post date:** [15 August 2026 09:58 UTC](https://discourse.joplinapp.org/t/joplin-cloud-disabled-my-account-but-there-is-no-way-to-renew-support-is-not-responding/50651/2 "2026-08-15T09:58:05Z")

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