# Items that cannot be decrypted - need help

**URL:** <https://discourse.joplinapp.org/t/items-that-cannot-be-decrypted-need-help/14134>\
**Category:** Support\
**Created:** [21 January 2021 13:55 UTC](https://discourse.joplinapp.org/t/items-that-cannot-be-decrypted-need-help/14134 "2021-01-21T13:55:15Z")\
**Posts on this page:** 8\
**Page:** 1

<div class="post-metadata">

**Author:** ![IAShooters](https://avatars.discourse-cdn.com/v4/letter/i/f6c823/32.png) [@IAShooters](https://discourse.joplinapp.org/u/IAShooters)\
**Post date:** [21 January 2021 13:55 UTC](https://discourse.joplinapp.org/t/items-that-cannot-be-decrypted-need-help/14134/1 "2021-01-21T13:55:15Z")

</div>

## Joplin 1.3.18 (prod, win32); win 10; I have Joplin running on two windows 10 computers and the Andriod App. One of the win 10 computers pops this error every time I start it and I can not figure out how to clear it. I upgraded to Joplin 1.6.8 (prod, win32), no help. I could use some help. Thanks

Export debug report  
Items that cannot be decrypted  
Joplin failed to decrypt these items multiple times, possibly because they are corrupted or too large. These items will remain on the device but Joplin will no longer attempt to decrypt them.

Resource: 0dae845cb0324b36803adfb2d96e9c85Retry  
Attachments  
Not downloaded: 0  
Downloading: 0  
Downloaded and decrypted: 22  
Downloaded and encrypted: 1  
Created locally: 1283  
Error: 0  
Sync status (synced items / total items)  
Note: 882/882  
Folder: 26/26  
Resource: 1306/1306  
Tag: 0/0  
NoteTag: 0/0  
MasterKey: 1/1  
Revision: 511/511  
Total: 2726/2726

Conflicted: 0  
To delete: 0  
Folders

---

<div class="post-metadata">

**Author:** ![chumayu](https://avatars.discourse-cdn.com/v4/letter/c/47e85d/32.png) [@chumayu](https://discourse.joplinapp.org/u/chumayu)\
**Post date:** [21 January 2021 15:49 UTC](https://discourse.joplinapp.org/t/items-that-cannot-be-decrypted-need-help/14134/2 "2021-01-21T15:49:35Z")

</div>

I have same [case](https://discourse.joplinapp.org/t/some-items-cannot-be-decrypted/14094) but problem more big, if you reinstall and re-sync notes on WIN 10 (which work correctly) you receive same problem.  
Additional all time q-ty not decrypted notes different one time 3 next time 8 or 23 and all time that different attachments.

Chumayu

---

<div class="post-metadata">

**Author:** ![JackGruber](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/jackgruber/32/3231_2.png) [@JackGruber](https://discourse.joplinapp.org/u/JackGruber)\
**Post date:** [21 January 2021 16:01 UTC](https://discourse.joplinapp.org/t/items-that-cannot-be-decrypted-need-help/14134/3 "2021-01-21T16:01:04Z")

</div>

Please also provide log files, as described here: [https://joplinapp.org/debugging](https://joplinapp.org/debugging)

---

<div class="post-metadata">

**Author:** ![chumayu](https://avatars.discourse-cdn.com/v4/letter/c/47e85d/32.png) [@chumayu](https://discourse.joplinapp.org/u/chumayu)\
**Post date:** [21 January 2021 16:23 UTC](https://discourse.joplinapp.org/t/items-that-cannot-be-decrypted-need-help/14134/4 "2021-01-21T16:23:07Z")

</div>

[log.txt](https://discourse.joplinapp.org/uploads/short-url/4VvhE1wTm9EGZpr2Y7XPZUb6FWd.txt) (9.9 KB) [console.txt](https://discourse.joplinapp.org/uploads/short-url/aefRZE0KvIyD33AvAhDiL9Gc0q8.txt) (5.0 KB)

---

<div class="post-metadata">

**Author:** ![IAShooters](https://avatars.discourse-cdn.com/v4/letter/i/f6c823/32.png) [@IAShooters](https://discourse.joplinapp.org/u/IAShooters)\
**Post date:** [21 January 2021 16:29 UTC](https://discourse.joplinapp.org/t/items-that-cannot-be-decrypted-need-help/14134/5 "2021-01-21T16:29:00Z")

</div>

will do tonight, its on my home PC

---

<div class="post-metadata">

**Author:** ![IAShooters](https://avatars.discourse-cdn.com/v4/letter/i/f6c823/32.png) [@IAShooters](https://discourse.joplinapp.org/u/IAShooters)\
**Post date:** [22 January 2021 12:15 UTC](https://discourse.joplinapp.org/t/items-that-cannot-be-decrypted-need-help/14134/6 "2021-01-22T12:15:44Z")

</div>

logs

[1611317543696.log](https://discourse.joplinapp.org/uploads/short-url/gQyqZSUxDAxIMCZufrP07GblMmD.log) (169.0 KB) [Log2.txt](https://discourse.joplinapp.org/uploads/short-url/opGsvcFpxtzwOgUN2lgUaEODogo.txt) (83.4 KB)

---

<div class="post-metadata">

**Author:** ![IAShooters](https://avatars.discourse-cdn.com/v4/letter/i/f6c823/32.png) [@IAShooters](https://discourse.joplinapp.org/u/IAShooters)\
**Post date:** [23 January 2021 18:36 UTC](https://discourse.joplinapp.org/t/items-that-cannot-be-decrypted-need-help/14134/7 "2021-01-23T18:36:27Z")

</div>

Any help would be appreciated. I just need to figure out what file(s) to delete  
thanks

---

<div class="post-metadata">

**Author:** ![system](https://canada1.discourse-cdn.com/flex028/uploads/cozic/original/3X/1/c/1c948e33314e232a0927789508474d8624f4270b.png) [@system](https://discourse.joplinapp.org/u/system)\
**Post date:** [22 February 2021 18:37 UTC](https://discourse.joplinapp.org/t/items-that-cannot-be-decrypted-need-help/14134/8 "2021-02-22T18:37:11Z")

</div>

Closed on 22 February 2021 18:37 UTC

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.