# Images on iOS missing only when imported from enex

**URL:** <https://discourse.joplinapp.org/t/images-on-ios-missing-only-when-imported-from-enex/12027>\
**Category:** Support\
**Created:** [28 October 2020 05:23 UTC](https://discourse.joplinapp.org/t/images-on-ios-missing-only-when-imported-from-enex/12027 "2020-10-28T05:23:18Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![TheDave](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/thedave/32/5500_2.png) [@TheDave](https://discourse.joplinapp.org/u/TheDave)\
**Post date:** [28 October 2020 05:23 UTC](https://discourse.joplinapp.org/t/images-on-ios-missing-only-when-imported-from-enex/12027/1 "2020-10-28T05:23:18Z")

</div>

Hey! So this is my first attempt at Joplin and I'm running into a problem with images not synchronizing on iOS, but only when they were originally imported from an `enex`.

tl;dr: Latest versions, images in notes imported from `enex` files are not visible on iOS, images imported from `jex` or attached to new notes work fine.

Versions:

- Windows: 1.2.6 (prod, win32)
- macOS: ~~Whatever is current~~ 1.2.6 (prod, darwin)
- Terminal: 1.3.3 (prod)
- iOS: 10.2.1.

Synchronization target: `OneDrive`.  
iOS client configured to download attachments `Always`.

Steps to reproduce:

1. Export content from Evernote into `enex`.
2. Import into Joplin from desktop or terminal client.
3. Synchronize desktop/terminal.
4. Synchronize iOS client
5. View the note from each platform.

On desktop platforms images show up fine, on mobile, they're missing and just have a small square instead.

The note itself just looks like this:  
`![Photo on Oct 21, 2020 at 19_30_01.jpg](:/eed201113f20d5d2e724bff8a8b1a812)`

I've tried making a copy of the note on the desktop, this too will not be visible on iOS.

Just to fiddle around a bit, I created a new note and pasted this (using IDs from images that did and did not work elsewhere), Yup.jpg works on mobile, Nope.jpg and AlsoNope.jpg does not -- This probably isn't useful, but it proves the problem isn't with the imported notes themselves, but maybe their attachment somehow?

```
![Nope.jpg](:/9e45e4f51df03832264caddb870c658f)
![Yup.jpg](:/7f96b6141192464a8886af75d5164921)
![AlsoNope.jpg](:/9e45e4f51df03832264caddb870c658f)

```

If I create a new note on desktop and attach that same image by saving the file and re-uploading, then it is visible on iOS. Additionally, if on the desktop I export out to jex and then re-import? Image is visible on iOS there too.

I've tried force-killing the iOS app. I did see a previous article discussing the option to download images not always working, so I fiddled with it it a bit, but again, images work except when imported from an enex.

I tested importing from an `enex` and a `jex` on both the Windows client and Terminal, the results were the same -- It always works from Windows, and macOS, but it never works from iOS.

At least in theory I guess I could import all the `enex` files, export everything to `jex`, wipe, and do a fine re-import, but it really doesn't seem like this should be necessary.

Any logs that would be useful? I'm still getting familiar with the platform and haven't dug into the logs yet. I did check the sync status though, and no attachments reported errors. Interestingly(?) there were move `Downloaded and decrypted` attachments on iOS than on Windows, despite both having a "Always" setting, but I'm not really sure if these humbers should be identical across devices or not.