# I sync my notes on windows app, but all the notebook and tag info was lost

**URL:** <https://discourse.joplinapp.org/t/i-sync-my-notes-on-windows-app-but-all-the-notebook-and-tag-info-was-lost/9190>\
**Category:** Support\
**Created:** [4 June 2020 09:07 UTC](https://discourse.joplinapp.org/t/i-sync-my-notes-on-windows-app-but-all-the-notebook-and-tag-info-was-lost/9190 "2020-06-04T09:07:35Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Edwardlin](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/edwardlin/32/2251_2.png) [@Edwardlin](https://discourse.joplinapp.org/u/Edwardlin)\
**Post date:** [4 June 2020 09:07 UTC](https://discourse.joplinapp.org/t/i-sync-my-notes-on-windows-app-but-all-the-notebook-and-tag-info-was-lost/9190/1 "2020-06-04T09:07:35Z")

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My notes were saved in notebooks and has tags and I can see those infomation on my android devices and ubuntu desktop apps. I’m changed to windows 7 device right now and download the JoplinPortable version, after sync the notes have been downloaded but lost all the notebook and tag info.

- Almost all my notes were wrote by Joplin Ubuntu desktop.

- Sync by onedrive

- Version: JoplinPortable

- OS: Windows7

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**Author:** ![Edwardlin](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/edwardlin/32/2251_2.png) [@Edwardlin](https://discourse.joplinapp.org/u/Edwardlin)\
**Post date:** [4 June 2020 10:14 UTC](https://discourse.joplinapp.org/t/i-sync-my-notes-on-windows-app-but-all-the-notebook-and-tag-info-was-lost/9190/3 "2020-06-04T10:14:23Z")

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## Expect

 ![right](https://canada1.discourse-cdn.com/flex028/uploads/cozic/original/2X/3/30a26efc2989450f0e2c25c6e1e9b3565b69a691.jpeg)

## But

 ![wrong](https://canada1.discourse-cdn.com/flex028/uploads/cozic/original/2X/9/961703472b92bb04fd6491174f9adf3b8da8a5ea.png)

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**Author:** ![dpoulton](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/dpoulton/32/29723_2.png) [@dpoulton](https://discourse.joplinapp.org/u/dpoulton)\
**Post date:** [4 June 2020 11:21 UTC](https://discourse.joplinapp.org/t/i-sync-my-notes-on-windows-app-but-all-the-notebook-and-tag-info-was-lost/9190/4 "2020-06-04T11:21:38Z")

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Possibly try manually syncing again?

![sync](https://canada1.discourse-cdn.com/flex028/uploads/cozic/original/2X/8/8e6681cc4f4f927e59350a634667eb4d127f0e5d.png)

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<div class="post-metadata">

**Author:** ![Edwardlin](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/edwardlin/32/2251_2.png) [@Edwardlin](https://discourse.joplinapp.org/u/Edwardlin)\
**Post date:** [6 June 2020 02:38 UTC](https://discourse.joplinapp.org/t/i-sync-my-notes-on-windows-app-but-all-the-notebook-and-tag-info-was-lost/9190/6 "2020-06-06T02:38:37Z")

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Emmm… But I think the notes contains its notebook and tag info with itself, It should be sync as long as the notes’ content being synchronized. Maybe I create sub-notebook while I use Ubuntu desktop Joplin that can’t be recognized in windows app?

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**Author:** ![dpoulton](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/dpoulton/32/29723_2.png) [@dpoulton](https://discourse.joplinapp.org/u/dpoulton)\
**Post date:** [6 June 2020 09:07 UTC](https://discourse.joplinapp.org/t/i-sync-my-notes-on-windows-app-but-all-the-notebook-and-tag-info-was-lost/9190/7 "2020-06-06T09:07:41Z")

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> [@Edwardlin](#):
>
> But I think the notes contains its notebook and tag info with itself

I always thought they were separate sync items. If you look at **Tools** \> **Synchronisation Status** you will see them all listed as separate sync items.

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<div class="post-metadata">

**Author:** ![dpoulton](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/dpoulton/32/29723_2.png) [@dpoulton](https://discourse.joplinapp.org/u/dpoulton)\
**Post date:** [6 June 2020 10:34 UTC](https://discourse.joplinapp.org/t/i-sync-my-notes-on-windows-app-but-all-the-notebook-and-tag-info-was-lost/9190/8 "2020-06-06T10:34:19Z")

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@Edwardlin

Just had a look at a JEX Export and it appears that an actual note contains only the title and the text

Other separate records relate to items such as:

- Notebook
- Image/Resource Metadata
- Tag
- Note Metadata

So it would be possible for a sync to download all the notes before any of the notebook / tag structure and I have seen that happen when syncing a client for the first time. So if a sync was interrupted / incomplete you could end up with notes but missing notebooks / tags.

It does not explain _why_ your client is not fetching all the records but it may explain what you are seeing…