# How to delete my account permanently

**URL:** <https://discourse.joplinapp.org/t/how-to-delete-my-account-permanently/28811>\
**Category:** Support\
**Created:** [27 December 2022 08:19 UTC](https://discourse.joplinapp.org/t/how-to-delete-my-account-permanently/28811 "2022-12-27T08:19:21Z")\
**Posts on this page:** 13\
**Page:** 1

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**Author:** ![Halo](https://avatars.discourse-cdn.com/v4/letter/h/57b2e6/32.png) [@Halo](https://discourse.joplinapp.org/u/Halo)\
**Post date:** [27 December 2022 08:19 UTC](https://discourse.joplinapp.org/t/how-to-delete-my-account-permanently/28811/1 "2022-12-27T08:19:21Z")

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I have migrated from Joplin to another product, and I want to delete my account and all my data. Anyone can help me?

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**Author:** ![dpoulton](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/dpoulton/32/29723_2.png) [@dpoulton](https://discourse.joplinapp.org/u/dpoulton)\
**Post date:** [27 December 2022 19:02 UTC](https://discourse.joplinapp.org/t/how-to-delete-my-account-permanently/28811/2 "2022-12-27T19:02:02Z")

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What account?

Do you want to delete:

- Joplin and the data on your computer?
- A Joplin Cloud account?

Two of the questions you were asked to complete when creating the support post were:

> - The version you are using. LATEST VERSION is not a version number!
> - The operating system you are using.

Depending on your answer to the first question above, this information may be useful.

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**Author:** ![Halo](https://avatars.discourse-cdn.com/v4/letter/h/57b2e6/32.png) [@Halo](https://discourse.joplinapp.org/u/Halo)\
**Post date:** [28 December 2022 03:04 UTC](https://discourse.joplinapp.org/t/how-to-delete-my-account-permanently/28811/3 "2022-12-28T03:04:47Z")

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Delete my Joplin Cloud account and ALL my data.

Version:

> Joplin 2.9.17 (prod, darwin)
> 
> Client ID: ce5e5a3eb5954d179bf95765d67117cc  
> Sync Version: 3  
> Profile Version: 41  
> Keychain Supported: Yes
> 
> Revision: a84a8e7

OS: macOS 13.1 (22C65)

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**Author:** ![dpoulton](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/dpoulton/32/29723_2.png) [@dpoulton](https://discourse.joplinapp.org/u/dpoulton)\
**Post date:** [28 December 2022 06:00 UTC](https://discourse.joplinapp.org/t/how-to-delete-my-account-permanently/28811/4 "2022-12-28T06:00:27Z")

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I do not use Joplin Cloud myself but by pressing _Help_ on the portal page it does explain [how to cancel the account and when all data is deleted](https://joplincloud.com/help#how-can-i-cancel-my-account).

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**Author:** ![Halo](https://avatars.discourse-cdn.com/v4/letter/h/57b2e6/32.png) [@Halo](https://discourse.joplinapp.org/u/Halo)\
**Post date:** [28 December 2022 06:42 UTC](https://discourse.joplinapp.org/t/how-to-delete-my-account-permanently/28811/5 "2022-12-28T06:42:35Z")

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Sorry, I want to delete all my data immediately, instead of the subscription expires.

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**Author:** ![dpoulton](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/dpoulton/32/29723_2.png) [@dpoulton](https://discourse.joplinapp.org/u/dpoulton)\
**Post date:** [28 December 2022 12:35 UTC](https://discourse.joplinapp.org/t/how-to-delete-my-account-permanently/28811/6 "2022-12-28T12:35:19Z")

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You could always install and use the [Victor plugin](https://github.com/joplin/plugin-victor/blob/master/README.md) and _then_ close the account. The Victor plugin has been written to clear all data off a sync target. Please note the bit about switching off note history.

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**Author:** ![Halo](https://avatars.discourse-cdn.com/v4/letter/h/57b2e6/32.png) [@Halo](https://discourse.joplinapp.org/u/Halo)\
**Post date:** [29 December 2022 03:02 UTC](https://discourse.joplinapp.org/t/how-to-delete-my-account-permanently/28811/7 "2022-12-29T03:02:57Z")

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I tried to use the victor plugin and disable the note history, but there is still many data in my resource folder and the Joplin Cloud. I cannot find a way to clean them.

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**Author:** ![Halo](https://avatars.discourse-cdn.com/v4/letter/h/57b2e6/32.png) [@Halo](https://discourse.joplinapp.org/u/Halo)\
**Post date:** [29 December 2022 03:05 UTC](https://discourse.joplinapp.org/t/how-to-delete-my-account-permanently/28811/8 "2022-12-29T03:05:13Z")

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Does the Joplin Cloud has a customer service? No support ticket system, no support email, even no staff here. Really an irresponsible product.

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**Author:** ![Halo](https://avatars.discourse-cdn.com/v4/letter/h/57b2e6/32.png) [@Halo](https://discourse.joplinapp.org/u/Halo)\
**Post date:** [29 December 2022 03:06 UTC](https://discourse.joplinapp.org/t/how-to-delete-my-account-permanently/28811/9 "2022-12-29T03:06:12Z")

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I'm glad I gave up the Joplin Cloud so early.

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**Author:** ![dpoulton](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/dpoulton/32/29723_2.png) [@dpoulton](https://discourse.joplinapp.org/u/dpoulton)\
**Post date:** [29 December 2022 03:21 UTC](https://discourse.joplinapp.org/t/how-to-delete-my-account-permanently/28811/10 "2022-12-29T03:21:40Z")

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> [@Halo](#):
>
> but there is still many data in my resource folder

If you want to clear all your local Joplin data just delete/wipe `~/.config/joplin-desktop`

> [@Halo](#):
>
> ... and the Joplin Cloud

I have read on this forum that the bulk deletion process can take some time to register in the Joplin Cloud portal.

> [@Halo](#):
>
> no support email

The Joplin Cloud plans page shows the support email as support-AT-joplincloud.com (replace -AT- with an ampersand)

> [@Halo](#):
>
> even no staff here.

Joplin Cloud is effectively run by one person based in Western Europe. It's Christmas here.

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**Author:** ![Halo](https://avatars.discourse-cdn.com/v4/letter/h/57b2e6/32.png) [@Halo](https://discourse.joplinapp.org/u/Halo)\
**Post date:** [29 December 2022 06:07 UTC](https://discourse.joplinapp.org/t/how-to-delete-my-account-permanently/28811/11 "2022-12-29T06:07:40Z")

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Thanks! I will contact the support email for further consultation.

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**Author:** ![laurent](https://avatars.discourse-cdn.com/v4/letter/l/ce7236/32.png) [@laurent](https://discourse.joplinapp.org/u/laurent)\
**Post date:** [29 December 2022 11:57 UTC](https://discourse.joplinapp.org/t/how-to-delete-my-account-permanently/28811/12 "2022-12-29T11:57:52Z")

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I followed the conversation here, but dpoulton already provided all the needed information so I didn't have anything more to add.

Currently there's two ways to delete the data: using Victor or by waiting for 90 days.

If there's still some data after running Victor, maybe first go into Configuration \> Synchronisation \> Advanced and click on "Delete local data and re-download from sync target". Wait for all data to be downloaded, then run Victor, and synchronise again. That should get rid of most data that matters. For the rest of it, it will be gone automatically after 90 days.

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**Author:** ![system](https://canada1.discourse-cdn.com/flex028/uploads/cozic/original/3X/1/c/1c948e33314e232a0927789508474d8624f4270b.png) [@system](https://discourse.joplinapp.org/u/system)\
**Post date:** [28 January 2023 11:58 UTC](https://discourse.joplinapp.org/t/how-to-delete-my-account-permanently/28811/13 "2023-01-28T11:58:33Z")

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Closed on 28 January 2023 11:58 UTC

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