# forgotten password

**URL:** <https://discourse.joplinapp.org/t/forgotten-password/43359>\
**Category:** Support\
**Created:** [26 January 2025 14:15 UTC](https://discourse.joplinapp.org/t/forgotten-password/43359 "2025-01-26T14:15:53Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![KLDPO](https://avatars.discourse-cdn.com/v4/letter/k/eb8c5e/32.png) [@KLDPO](https://discourse.joplinapp.org/u/KLDPO)\
**Post date:** [26 January 2025 14:15 UTC](https://discourse.joplinapp.org/t/forgotten-password/43359/1 "2025-01-26T14:15:53Z")

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### Operating system

Windows

### Joplin version

3.1.20

### What issue do you have?

I forgot my account password (Joplin), but the password reset doesn't work. I can't access my account and change my payment terms. I don't know what to do, can you help me?

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<div class="post-metadata">

**Author:** ![executed](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/executed/32/24298_2.png) [@executed](https://discourse.joplinapp.org/u/executed)\
**Post date:** [26 January 2025 23:39 UTC](https://discourse.joplinapp.org/t/forgotten-password/43359/2 "2025-01-26T23:39:26Z")

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Joplin Cloud?

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<div class="post-metadata">

**Author:** ![KLDPO](https://avatars.discourse-cdn.com/v4/letter/k/eb8c5e/32.png) [@KLDPO](https://discourse.joplinapp.org/u/KLDPO)\
**Post date:** [27 January 2025 08:39 UTC](https://discourse.joplinapp.org/t/forgotten-password/43359/3 "2025-01-27T08:39:01Z")

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yes

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<div class="post-metadata">

**Author:** ![system](https://canada1.discourse-cdn.com/flex028/uploads/cozic/original/3X/1/c/1c948e33314e232a0927789508474d8624f4270b.png) [@system](https://discourse.joplinapp.org/u/system)\
**Post date:** [26 February 2025 08:39 UTC](https://discourse.joplinapp.org/t/forgotten-password/43359/4 "2025-02-26T08:39:48Z")

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