Email to note function unusable

fort · 2024-04-09T15:01:24.364Z

Operating system

macOS

Joplin version

2.14.20

What issue do you have?

I've just subscribed to Joplin Cloud and the "Copy to clipboard" button in the "Email to note" tab doesn't copy anything to my clipboard, either on macOS, iPadOS or iOS. How can I find out my Joplin mail shot address? Thanks, fort

Screenshots

Screenshot 2024-04-09 at 17.00.46.png1704×330 17.2 KB

pedr · 2024-04-09T17:16:33.040Z

Hello, fort

The email-to-note feature is not supported in the Basic Joplin Cloud plan.
https://joplinapp.org/plans/

If that is not the case, can you give me the email associated with your account so I can investigate the problem?

pedr · 2024-04-09T17:37:45.708Z

I was testing the feature again and I found a behavior that is confusing and needs to be fixed.

If you have a valid Joplin Cloud plan to use the feature but still couldn't find your email, it was probably because we aren't loading the email to note address until the synchronisation happens.

If this happens again you can press the "Synchronise" button or close and open the app again.

This should be fixed in the next version.

fort · 2024-04-09T17:46:24.506Z

@pedr I'm on the Pro plan. My mobile devices were having problems syncing so I disabled syncing and reenabled it and, after a few seconds, the email to note address appeared.

pedr · 2024-04-09T17:49:10.464Z

Makes sense, thanks for reporting the issue anyways!

system · 2024-05-09T17:49:19.914Z

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