# Email to note function unusable

**URL:** <https://discourse.joplinapp.org/t/email-to-note-function-unusable/37487>\
**Category:** Support\
**Created:** [9 April 2024 15:01 UTC](https://discourse.joplinapp.org/t/email-to-note-function-unusable/37487 "2024-04-09T15:01:24Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![fort](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/fort/32/21270_2.png) [@fort](https://discourse.joplinapp.org/u/fort)\
**Post date:** [9 April 2024 15:01 UTC](https://discourse.joplinapp.org/t/email-to-note-function-unusable/37487/1 "2024-04-09T15:01:24Z")

</div>

### Operating system

macOS

### Joplin version

2.14.20

### What issue do you have?

I've just subscribed to Joplin Cloud and the "Copy to clipboard" button in the "Email to note" tab doesn't copy anything to my clipboard, either on macOS, iPadOS or iOS. How can I find out my Joplin mail shot address? Thanks, fort

### Screenshots

 ![Screenshot 2024-04-09 at 17.00.46.png](https://canada1.discourse-cdn.com/flex028/uploads/cozic/original/3X/f/c/fc458bcdf452974cd0abc51fdb065ec797ff9f18.png)

---

<div class="post-metadata">

**Author:** ![pedr](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/pedr/32/16252_2.png) [@pedr](https://discourse.joplinapp.org/u/pedr)\
**Post date:** [9 April 2024 17:16 UTC](https://discourse.joplinapp.org/t/email-to-note-function-unusable/37487/2 "2024-04-09T17:16:33Z")

</div>

Hello, fort

The email-to-note feature is not supported in the Basic Joplin Cloud plan.  
[https://joplinapp.org/plans/](https://joplinapp.org/plans/)

If that is not the case, can you give me the email associated with your account so I can investigate the problem?

---

<div class="post-metadata">

**Author:** ![pedr](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/pedr/32/16252_2.png) [@pedr](https://discourse.joplinapp.org/u/pedr)\
**Post date:** [9 April 2024 17:37 UTC](https://discourse.joplinapp.org/t/email-to-note-function-unusable/37487/3 "2024-04-09T17:37:45Z")

</div>

I was testing the feature again and I found a behavior that is confusing and needs to be fixed.

If you have a valid Joplin Cloud plan to use the feature but still couldn't find your email, it was probably because we aren't loading the email to note address until the synchronisation happens.

If this happens again you can press the "Synchronise" button or close and open the app again.

This should be fixed in the next version.

---

<div class="post-metadata">

**Author:** ![fort](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/fort/32/21270_2.png) [@fort](https://discourse.joplinapp.org/u/fort)\
**Post date:** [9 April 2024 17:46 UTC](https://discourse.joplinapp.org/t/email-to-note-function-unusable/37487/4 "2024-04-09T17:46:24Z")

</div>

@pedr I'm on the Pro plan. My mobile devices were having problems syncing so I disabled syncing and reenabled it and, after a few seconds, the email to note address appeared.

---

<div class="post-metadata">

**Author:** ![pedr](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/pedr/32/16252_2.png) [@pedr](https://discourse.joplinapp.org/u/pedr)\
**Post date:** [9 April 2024 17:49 UTC](https://discourse.joplinapp.org/t/email-to-note-function-unusable/37487/5 "2024-04-09T17:49:10Z")

</div>

Makes sense, thanks for reporting the issue anyways!

---

<div class="post-metadata">

**Author:** ![system](https://canada1.discourse-cdn.com/flex028/uploads/cozic/original/3X/1/c/1c948e33314e232a0927789508474d8624f4270b.png) [@system](https://discourse.joplinapp.org/u/system)\
**Post date:** [9 May 2024 17:49 UTC](https://discourse.joplinapp.org/t/email-to-note-function-unusable/37487/6 "2024-05-09T17:49:19Z")

</div>

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.