# Did my JoplinCloud account get removed?

**URL:** <https://discourse.joplinapp.org/t/did-my-joplincloud-account-get-removed/38821>\
**Category:** Support\
**Created:** [1 July 2024 00:09 UTC](https://discourse.joplinapp.org/t/did-my-joplincloud-account-get-removed/38821 "2024-07-01T00:09:08Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![didymus\_alpha](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/didymus_alpha/32/21932_2.png) [@didymus\_alpha](https://discourse.joplinapp.org/u/didymus_alpha)\
**Post date:** [1 July 2024 00:09 UTC](https://discourse.joplinapp.org/t/did-my-joplincloud-account-get-removed/38821/1 "2024-07-01T00:09:08Z")

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### Operating system

Android

### Joplin version

2.14.9

### Sync target

Joplin Cloud

### What issue do you have?

I haven't used Joplin for quite a while, maybe about 1 year. When I try to sync with Joplin Cloud it now says `Invalid email or password`. I went to `joplincloud.com` to login and it gives me the same error. I'm positive I'm using the correct credentials as they are saved in Bitwarden. When I try `forgot my password` it says it will be sent if an account exists. Nothing ever shows up. I signed up here with the same email and received the verification email just fine so I know my email account can receive messages. I think maybe my account was disabled either due to non-payment or inactivity, but I can't say for sure. It doesn't even let me access the account to pay.

I am very worried about this as I am starting projects where I need notes synced across 3 devices.

Could I have inadvertently been banned for some reason? I'm using Joplin entirely normally. I can only suspect this is due to my payment information changing and forgetting to update it, but I do not understand why the entire account would be inaccessible.

Really appreciate the help. Thank you.

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**Author:** ![system](https://canada1.discourse-cdn.com/flex028/uploads/cozic/original/3X/1/c/1c948e33314e232a0927789508474d8624f4270b.png) [@system](https://discourse.joplinapp.org/u/system)\
**Post date:** [31 July 2024 00:10 UTC](https://discourse.joplinapp.org/t/did-my-joplincloud-account-get-removed/38821/2 "2024-07-31T00:10:07Z")

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