Data synced dropbox. OK on Android. Win11 no data

Osgood · 2022-10-26T23:05:14.231Z

I'm a new user.
I entered some notes in Joplin on Windows 11 laptop, synced on my Dropbox account.
Installed on Android tablet, Synced successfully on Android tablet. All notes in place there!
Next day on Win 11 laptop all notes including notes supplied with install completely gone!
Pressed sync button on Win 11 laptop and nothing appeared. Synced several times every day and with no success.
Uninstalled, reinstalled several times, synced several times each reinstall and nothing ever appears.
I don't want to have to find another note program, so any help would be very much appreciated!
Thank you!

graphit0 · 2022-10-27T14:28:32.602Z

Hey there, let's see the logs from Windows 11 for sync attempts

joplinapp.org

How to enable debugging

It is possible to get the apps to display or log more information that might help debug various issues. Desktop application If the application starts with a white screen, open Help > Toggle Develop...

Osgood · 2022-10-27T21:26:58.227Z

Is this what you need?
:root {
--joplin-appearance: light;
--joplin-background-color: #ffffff;
--joplin-background-color-transparent: rgba(255,255,255,0.9);
--joplin-odd-background-color: #eeeeee;
--joplin-color: #32373F;
--joplin-color-error: red;
--joplin-color-correct: green;
--joplin-color-warn: rgb(228,86,0);
--joplin-color-warn-url: #155BDA;
--joplin-color-faded: #7C8B9E;
--joplin-divider-color: #dddddd;
--joplin-selected-color: #e5e5e5;
--joplin-url-color: #155BDA;
--joplin-background-color2: #313640;
--joplin-color2: #ffffff;
--joplin-selected-color2: #131313;
--joplin-color-error2: #ff6c6c;
--joplin-color-warn2: #ffcb81;
--joplin-color-warn3: #ff7626;
--joplin-background-color3: #F4F5F6;
--joplin-background-color-hover3: #CBDAF1;
--joplin-color3: #738598;
--joplin-background-color4: #ffffff;
--joplin-color4: #2D6BDC;
--joplin-raised-background-color: #e5e5e5;
--joplin-raised-color: #222222;
--joplin-search-marker-background-color: #F7D26E;
--joplin-search-marker-color: black;
--joplin-warning-background-color: #FFD08D;
--joplin-table-background-color: rgb(247, 247, 247);
--joplin-code-background-color: rgb(243, 243, 243);
--joplin-code-border-color: rgb(220, 220, 220);
--joplin-code-color: rgb(0,0,0);
--joplin-block-quote-opacity: 0.7;
--joplin-code-mirror-theme: default;
--joplin-code-theme-css: atom-one-light.css;
--joplin-header-background-color: #F0F0F0;
--joplin-text-selection-color: #0096FF;
--joplin-color-bright2: #ffffff;
}

graphit0 · 2022-10-27T23:54:25.648Z

Not quite, it's custom CSS, but to see what's actually happening seeing logs from the sync engine would be useful.

Here's how you can see those logs:

From Joplin main menu bar open Help > Toggle Development Tools. Then open Console tab, copy the contents and paste it here

Osgood · 2022-10-28T03:14:56.255Z

Thank you! This is the first 150 lines:
10:01:07: Synchronizer: fetchingTotal: -
10:01:07: Synchronizer: Total folders: 18
10:01:07: Synchronizer: Total notes: 21
10:01:07: Synchronizer: Total resources: 8
10:01:08: DecryptionWorker: cannot start because no master key is currently loaded.
10:01:12: Trying to reload note that has been deleted: null
log @ C:\Users\osgoo\AppDa…n\lib\Logger.js:190
10:06:07: Running background sync on timer...
10:06:07: Preparing scheduled sync
10:06:07: Starting scheduled sync
10:06:07: Synchronizer: Sync: starting: Starting synchronisation to target 7... supportsAccurateTimestamp = false; supportsMultiPut = false [1666913767194]
10:06:07: Synchronizer: Indexing resources...
10:06:07: ResourceService::indexNoteResources: Start
10:06:07: ResourceService::indexNoteResources: Completed
10:06:08: Synchronizer: Sync target remote info: SyncInfo
10:06:08: Synchronizer: Sync target is already setup - checking it...
10:06:08: Synchronizer: Sync target local info: SyncInfo
10:06:12: Synchronizer: TaskQueue.stop: syncDownload: waiting for tasks to complete: 0
10:06:12: Synchronizer: TaskQueue.stop: syncDownload: Done, waited for 0
10:06:12: Synchronizer: Sync: fetchingTotal: Fetching delta items from sync target
10:06:13: Synchronizer: Sync: finished: Synchronisation finished [1666913767194]
10:06:13: Synchronizer: Operations completed:
10:06:13: Synchronizer: fetchingTotal: -
10:06:13: Synchronizer: Total folders: 18
10:06:13: Synchronizer: Total notes: 21
10:06:13: Synchronizer: Total resources: 8
10:06:14: DecryptionWorker: cannot start because no master key is currently loaded.
10:07:12: Trying to reload note that has been deleted: null
log @ C:\Users\osgoo\AppDa…n\lib\Logger.js:190
10:08:21: RevisionService: maintenance: Starting...
10:08:21: RevisionService: maintenance: Service is enabled
10:08:21: RevisionService: collectRevisions: Created revisions for 0 notes
10:08:21: RevisionService: maintenance: Done in 109ms
10:11:13: Running background sync on timer...
10:11:13: Preparing scheduled sync
10:11:13: Starting scheduled sync
10:11:13: Synchronizer: Sync: starting: Starting synchronisation to target 7... supportsAccurateTimestamp = false; supportsMultiPut = false [1666914073781]
10:11:13: Synchronizer: Indexing resources...
10:11:13: ResourceService::indexNoteResources: Start
10:11:13: ResourceService::indexNoteResources: Completed
10:11:14: Synchronizer: Sync target remote info: SyncInfo
10:11:14: Synchronizer: Sync target is already setup - checking it...
10:11:14: Synchronizer: Sync target local info: SyncInfo
10:11:16: Synchronizer: TaskQueue.stop: syncDownload: waiting for tasks to complete: 0
10:11:16: Synchronizer: TaskQueue.stop: syncDownload: Done, waited for 0
10:11:17: Synchronizer: Sync: fetchingTotal: Fetching delta items from sync target
10:11:18: Synchronizer: Sync: finished: Synchronisation finished [1666914073781]
10:11:18: Synchronizer: Operations completed:
10:11:18: Synchronizer: fetchingTotal: -
10:11:18: Synchronizer: Total folders: 18
10:11:18: Synchronizer: Total notes: 21
10:11:18: Synchronizer: Total resources: 8
10:11:19: DecryptionWorker: cannot start because no master key is currently loaded.
10:12:12: Trying to reload note that has been deleted: null
log @ C:\Users\osgoo\AppDa…n\lib\Logger.js:190
10:16:18: Running background sync on timer...
10:16:18: Preparing scheduled sync
10:16:18: Starting scheduled sync
10:16:18: Synchronizer: Sync: starting: Starting synchronisation to target 7... supportsAccurateTimestamp = false; supportsMultiPut = false [1666914378038]
10:16:18: Synchronizer: Indexing resources...
10:16:18: ResourceService::indexNoteResources: Start
10:16:18: ResourceService::indexNoteResources: Completed
10:16:18: Synchronizer: Sync target remote info: SyncInfo
10:16:18: Synchronizer: Sync target is already setup - checking it...
10:16:18: Synchronizer: Sync target local info: SyncInfo
10:16:23: Synchronizer: TaskQueue.stop: syncDownload: waiting for tasks to complete: 0
10:16:23: Synchronizer: TaskQueue.stop: syncDownload: Done, waited for 0
10:16:23: Synchronizer: Sync: fetchingTotal: Fetching delta items from sync target
10:16:24: Synchronizer: Sync: finished: Synchronisation finished [1666914378038]
10:16:24: Synchronizer: Operations completed:
10:16:24: Synchronizer: fetchingTotal: -
10:16:24: Synchronizer: Total folders: 18
10:16:24: Synchronizer: Total notes: 21
10:16:24: Synchronizer: Total resources: 8
10:16:25: DecryptionWorker: cannot start because no master key is currently loaded.
10:17:12: Trying to reload note that has been deleted: null
log @ C:\Users\osgoo\AppDa…n\lib\Logger.js:190
10:18:21: RevisionService: maintenance: Starting...
10:18:21: RevisionService: maintenance: Service is enabled
10:18:21: RevisionService: collectRevisions: Created revisions for 0 notes
10:18:21: RevisionService: maintenance: Done in 110ms
10:21:24: Running background sync on timer...
10:21:24: Preparing scheduled sync
10:21:24: Starting scheduled sync
10:21:24: Synchronizer: Sync: starting: Starting synchronisation to target 7... supportsAccurateTimestamp = false; supportsMultiPut = false [1666914684726]
10:21:24: Synchronizer: Indexing resources...
10:21:24: ResourceService::indexNoteResources: Start
10:21:24: ResourceService::indexNoteResources: Completed
10:21:25: Synchronizer: Sync target remote info: SyncInfo
10:21:25: Synchronizer: Sync target is already setup - checking it...
10:21:25: Synchronizer: Sync target local info: SyncInfo
10:21:27: Synchronizer: TaskQueue.stop: syncDownload: waiting for tasks to complete: 0
10:21:27: Synchronizer: TaskQueue.stop: syncDownload: Done, waited for 0
10:21:28: Synchronizer: Sync: fetchingTotal: Fetching delta items from sync target
10:21:29: Synchronizer: Sync: finished: Synchronisation finished [1666914684726]
10:21:29: Synchronizer: Operations completed:
10:21:29: Synchronizer: fetchingTotal: -
10:21:29: Synchronizer: Total folders: 18
10:21:29: Synchronizer: Total notes: 21
10:21:29: Synchronizer: Total resources: 8
10:21:30: DecryptionWorker: cannot start because no master key is currently loaded.
10:22:12: Trying to reload note that has been deleted: null
log @ C:\Users\osgoo\AppDa…n\lib\Logger.js:190
10:26:29: Running background sync on timer...
10:26:29: Preparing scheduled sync
10:26:29: Starting scheduled sync
10:26:29: Synchronizer: Sync: starting: Starting synchronisation to target 7... supportsAccurateTimestamp = false; supportsMultiPut = false [1666914989328]
10:26:29: Synchronizer: Indexing resources...
10:26:29: ResourceService::indexNoteResources: Start
10:26:29: ResourceService::indexNoteResources: Completed
10:26:30: Synchronizer: Sync target remote info: SyncInfo
10:26:30: Synchronizer: Sync target is already setup - checking it...
10:26:30: Synchronizer: Sync target local info: SyncInfo
10:26:34: Synchronizer: TaskQueue.stop: syncDownload: waiting for tasks to complete: 0
10:26:34: Synchronizer: TaskQueue.stop: syncDownload: Done, waited for 0
10:26:35: Synchronizer: Sync: fetchingTotal: Fetching delta items from sync target
10:26:36: Synchronizer: Sync: finished: Synchronisation finished [1666914989328]
10:26:36: Synchronizer: Operations completed:
10:26:36: Synchronizer: fetchingTotal: -
10:26:36: Synchronizer: Total folders: 18
10:26:36: Synchronizer: Total notes: 21
10:26:36: Synchronizer: Total resources: 8
10:26:37: DecryptionWorker: cannot start because no master key is currently loaded.
10:27:12: Trying to reload note that has been deleted: null
log @ C:\Users\osgoo\AppDa…n\lib\Logger.js:190
10:28:21: RevisionService: maintenance: Starting...
10:28:21: RevisionService: maintenance: Service is enabled
10:28:21: RevisionService: collectRevisions: Created revisions for 0 notes
10:28:21: RevisionService: maintenance: Done in 112ms
10:31:36: Running background sync on timer...
10:31:36: Preparing scheduled sync
10:31:36: Starting scheduled sync
10:31:36: Synchronizer: Sync: starting: Starting synchronisation to target 7... supportsAccurateTimestamp = false; supportsMultiPut = false [1666915296019]
10:31:36: Synchronizer: Indexing resources...
10:31:36: ResourceService::indexNoteResources: Start
10:31:36: ResourceService::indexNoteResources: Completed
10:31:37: Synchronizer: Sync target remote info: SyncInfo
10:31:37: Synchronizer: Sync target is already setup - checking it...
10:31:37: Synchronizer: Sync target local info: SyncInfo
10:31:39: Synchronizer: TaskQueue.stop: syncDownload: waiting for tasks to complete: 0
10:31:39: Synchronizer: TaskQueue.stop: syncDownload: Done, waited for 0
10:31:39: Synchronizer: Sync: fetchingTotal: Fetching delta items from sync target
10:31:40: Synchronizer: Sync: finished: Synchronisation finished [1666915296019]
10:31:40: Synchronizer: Operations completed:
10:31:40: Synchronizer: fetchingTotal: -
10:31:40: Synchronizer: Total folders: 18
10:31:40: Synchronizer: Total notes: 21
10:31:40: Synchronizer: Total resources: 8
10:31:41: DecryptionWorker: cannot start because no master key is currently loaded.
10:32:12: Trying to reload note that has been deleted: null

graphit0 · 2022-10-28T09:39:41.037Z

DecryptionWorker: cannot start because no master key is currently loaded.

Have you set up e2e encryption before encountering this problem? The logs say there's no key to decrypt the notes...

Osgood · 2022-10-28T21:56:24.737Z

I do not think so! I'm a brand new user and don't know about that!
I have uninstalled and reinstalled several times, but it's always the same.
I've been using software on Windows more than 30 years and this is the only one that is so complex and troublesome!
Is there a way to correct this?

graphit0 · 2022-10-29T09:28:40.672Z

To make matters simpler, let's try clearing the data manually and setup sync target one more time:

Go to main Joplin menu > Open profile directory (it should be named joplin-desktop)
exit Joplin
rename this profile directory to something else: for example joplin-desktop > joplin-desktop1
start Joplin
setup your sync target (Dropbox) and start synchronization
the notes should start appearing

Osgood · 2022-10-29T21:58:27.606Z

This worked! Everything synced OK after I followed your instructions!
I will keep your instructions in case it ever happens again!
Thank You!
Thank You!
Thank You!

system · 2022-11-28T21:59:05.440Z

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