# Data synced dropbox. OK on Android. Win11 no data

**URL:** <https://discourse.joplinapp.org/t/data-synced-dropbox-ok-on-android-win11-no-data/27977>\
**Category:** Support\
**Created:** [26 October 2022 23:05 UTC](https://discourse.joplinapp.org/t/data-synced-dropbox-ok-on-android-win11-no-data/27977 "2022-10-26T23:05:14Z")\
**Posts on this page:** 10\
**Page:** 1

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**Author:** ![Osgood](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/osgood/32/15321_2.png) [@Osgood](https://discourse.joplinapp.org/u/Osgood)\
**Post date:** [26 October 2022 23:05 UTC](https://discourse.joplinapp.org/t/data-synced-dropbox-ok-on-android-win11-no-data/27977/1 "2022-10-26T23:05:14Z")

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I'm a new user.  
I entered some notes in Joplin on Windows 11 laptop, synced on my Dropbox account.  
Installed on Android tablet, Synced successfully on Android tablet. All notes in place there!  
Next day on Win 11 laptop all notes including notes supplied with install completely gone!  
Pressed sync button on Win 11 laptop and nothing appeared. Synced several times every day and with no success.  
Uninstalled, reinstalled several times, synced several times each reinstall and nothing ever appears.  
I don't want to have to find another note program, so any help would be very much appreciated!  
Thank you!

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**Author:** ![graphit0](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/graphit0/32/3435_2.png) [@graphit0](https://discourse.joplinapp.org/u/graphit0)\
**Post date:** [27 October 2022 14:28 UTC](https://discourse.joplinapp.org/t/data-synced-dropbox-ok-on-android-win11-no-data/27977/2 "2022-10-27T14:28:32Z")

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Hey there, let's see the logs from Windows 11 for sync attempts

> **[How to enable debugging](https://joplinapp.org/debugging/)**
>
> It is possible to get the apps to display or log more information that might help debug various issues. Desktop application If the application starts with a white screen, open Help \> Toggle Develop...

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<div class="post-metadata">

**Author:** ![Osgood](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/osgood/32/15321_2.png) [@Osgood](https://discourse.joplinapp.org/u/Osgood)\
**Post date:** [27 October 2022 21:26 UTC](https://discourse.joplinapp.org/t/data-synced-dropbox-ok-on-android-win11-no-data/27977/3 "2022-10-27T21:26:58Z")

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Is this what you need?  
:root {  
--joplin-appearance: light;  
--joplin-background-color: #ffffff;  
--joplin-background-color-transparent: rgba(255,255,255,0.9);  
--joplin-odd-background-color: #eeeeee;  
--joplin-color: #32373F;  
--joplin-color-error: red;  
--joplin-color-correct: green;  
--joplin-color-warn: rgb(228,86,0);  
--joplin-color-warn-url: #155BDA;  
--joplin-color-faded: #7C8B9E;  
--joplin-divider-color: #dddddd;  
--joplin-selected-color: #e5e5e5;  
--joplin-url-color: #155BDA;  
--joplin-background-color2: #313640;  
--joplin-color2: #ffffff;  
--joplin-selected-color2: #131313;  
--joplin-color-error2: #ff6c6c;  
--joplin-color-warn2: #ffcb81;  
--joplin-color-warn3: #ff7626;  
--joplin-background-color3: #F4F5F6;  
--joplin-background-color-hover3: #CBDAF1;  
--joplin-color3: #738598;  
--joplin-background-color4: #ffffff;  
--joplin-color4: #2D6BDC;  
--joplin-raised-background-color: #e5e5e5;  
--joplin-raised-color: #222222;  
--joplin-search-marker-background-color: #F7D26E;  
--joplin-search-marker-color: black;  
--joplin-warning-background-color: #FFD08D;  
--joplin-table-background-color: rgb(247, 247, 247);  
--joplin-code-background-color: rgb(243, 243, 243);  
--joplin-code-border-color: rgb(220, 220, 220);  
--joplin-code-color: rgb(0,0,0);  
--joplin-block-quote-opacity: 0.7;  
--joplin-code-mirror-theme: default;  
--joplin-code-theme-css: atom-one-light.css;  
--joplin-header-background-color: #F0F0F0;  
--joplin-text-selection-color: #0096FF;  
--joplin-color-bright2: #ffffff;  
}

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<div class="post-metadata">

**Author:** ![graphit0](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/graphit0/32/3435_2.png) [@graphit0](https://discourse.joplinapp.org/u/graphit0)\
**Post date:** [27 October 2022 23:54 UTC](https://discourse.joplinapp.org/t/data-synced-dropbox-ok-on-android-win11-no-data/27977/4 "2022-10-27T23:54:25Z")

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Not quite, it's custom CSS, but to see what's actually happening seeing logs from the sync engine would be useful.

Here's how you can see those logs:

From Joplin main menu bar open Help \> Toggle Development Tools. Then open Console tab, copy the contents and paste it here

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<div class="post-metadata">

**Author:** ![Osgood](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/osgood/32/15321_2.png) [@Osgood](https://discourse.joplinapp.org/u/Osgood)\
**Post date:** [28 October 2022 03:14 UTC](https://discourse.joplinapp.org/t/data-synced-dropbox-ok-on-android-win11-no-data/27977/5 "2022-10-28T03:14:56Z")

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Thank you! This is the first 150 lines:  
10:01:07: Synchronizer: fetchingTotal: -  
​ 10:01:07: Synchronizer: Total folders: 18  
​ 10:01:07: Synchronizer: Total notes: 21  
​ 10:01:07: Synchronizer: Total resources: 8  
​ 10:01:08: DecryptionWorker: cannot start because no master key is currently loaded.  
​ 10:01:12: Trying to reload note that has been deleted: null  
log @ C:\Users\osgoo\AppDa…n\lib\Logger.js:190  
​ 10:06:07: Running background sync on timer...  
​ 10:06:07: Preparing scheduled sync  
​ 10:06:07: Starting scheduled sync  
​ 10:06:07: Synchronizer: Sync: starting: Starting synchronisation to target 7... supportsAccurateTimestamp = false; supportsMultiPut = false [1666913767194]  
​ 10:06:07: Synchronizer: Indexing resources...  
​ 10:06:07: ResourceService::indexNoteResources: Start  
​ 10:06:07: ResourceService::indexNoteResources: Completed  
​ 10:06:08: Synchronizer: Sync target remote info: SyncInfo  
​ 10:06:08: Synchronizer: Sync target is already setup - checking it...  
​ 10:06:08: Synchronizer: Sync target local info: SyncInfo  
​ 10:06:12: Synchronizer: TaskQueue.stop: syncDownload: waiting for tasks to complete: 0  
​ 10:06:12: Synchronizer: TaskQueue.stop: syncDownload: Done, waited for 0  
​ 10:06:12: Synchronizer: Sync: fetchingTotal: Fetching delta items from sync target  
​ 10:06:13: Synchronizer: Sync: finished: Synchronisation finished [1666913767194]  
​ 10:06:13: Synchronizer: Operations completed:  
​ 10:06:13: Synchronizer: fetchingTotal: -  
​ 10:06:13: Synchronizer: Total folders: 18  
​ 10:06:13: Synchronizer: Total notes: 21  
​ 10:06:13: Synchronizer: Total resources: 8  
​ 10:06:14: DecryptionWorker: cannot start because no master key is currently loaded.  
​ 10:07:12: Trying to reload note that has been deleted: null  
log @ C:\Users\osgoo\AppDa…n\lib\Logger.js:190  
​ 10:08:21: RevisionService: maintenance: Starting...  
​ 10:08:21: RevisionService: maintenance: Service is enabled  
​ 10:08:21: RevisionService: collectRevisions: Created revisions for 0 notes  
​ 10:08:21: RevisionService: maintenance: Done in 109ms  
​ 10:11:13: Running background sync on timer...  
​ 10:11:13: Preparing scheduled sync  
​ 10:11:13: Starting scheduled sync  
​ 10:11:13: Synchronizer: Sync: starting: Starting synchronisation to target 7... supportsAccurateTimestamp = false; supportsMultiPut = false [1666914073781]  
​ 10:11:13: Synchronizer: Indexing resources...  
​ 10:11:13: ResourceService::indexNoteResources: Start  
​ 10:11:13: ResourceService::indexNoteResources: Completed  
​ 10:11:14: Synchronizer: Sync target remote info: SyncInfo  
​ 10:11:14: Synchronizer: Sync target is already setup - checking it...  
​ 10:11:14: Synchronizer: Sync target local info: SyncInfo  
​ 10:11:16: Synchronizer: TaskQueue.stop: syncDownload: waiting for tasks to complete: 0  
​ 10:11:16: Synchronizer: TaskQueue.stop: syncDownload: Done, waited for 0  
​ 10:11:17: Synchronizer: Sync: fetchingTotal: Fetching delta items from sync target  
​ 10:11:18: Synchronizer: Sync: finished: Synchronisation finished [1666914073781]  
​ 10:11:18: Synchronizer: Operations completed:  
​ 10:11:18: Synchronizer: fetchingTotal: -  
​ 10:11:18: Synchronizer: Total folders: 18  
​ 10:11:18: Synchronizer: Total notes: 21  
​ 10:11:18: Synchronizer: Total resources: 8  
​ 10:11:19: DecryptionWorker: cannot start because no master key is currently loaded.  
​ 10:12:12: Trying to reload note that has been deleted: null  
log @ C:\Users\osgoo\AppDa…n\lib\Logger.js:190  
​ 10:16:18: Running background sync on timer...  
​ 10:16:18: Preparing scheduled sync  
​ 10:16:18: Starting scheduled sync  
​ 10:16:18: Synchronizer: Sync: starting: Starting synchronisation to target 7... supportsAccurateTimestamp = false; supportsMultiPut = false [1666914378038]  
​ 10:16:18: Synchronizer: Indexing resources...  
​ 10:16:18: ResourceService::indexNoteResources: Start  
​ 10:16:18: ResourceService::indexNoteResources: Completed  
​ 10:16:18: Synchronizer: Sync target remote info: SyncInfo  
​ 10:16:18: Synchronizer: Sync target is already setup - checking it...  
​ 10:16:18: Synchronizer: Sync target local info: SyncInfo  
​ 10:16:23: Synchronizer: TaskQueue.stop: syncDownload: waiting for tasks to complete: 0  
​ 10:16:23: Synchronizer: TaskQueue.stop: syncDownload: Done, waited for 0  
​ 10:16:23: Synchronizer: Sync: fetchingTotal: Fetching delta items from sync target  
​ 10:16:24: Synchronizer: Sync: finished: Synchronisation finished [1666914378038]  
​ 10:16:24: Synchronizer: Operations completed:  
​ 10:16:24: Synchronizer: fetchingTotal: -  
​ 10:16:24: Synchronizer: Total folders: 18  
​ 10:16:24: Synchronizer: Total notes: 21  
​ 10:16:24: Synchronizer: Total resources: 8  
​ 10:16:25: DecryptionWorker: cannot start because no master key is currently loaded.  
​ 10:17:12: Trying to reload note that has been deleted: null  
log @ C:\Users\osgoo\AppDa…n\lib\Logger.js:190  
​ 10:18:21: RevisionService: maintenance: Starting...  
​ 10:18:21: RevisionService: maintenance: Service is enabled  
​ 10:18:21: RevisionService: collectRevisions: Created revisions for 0 notes  
​ 10:18:21: RevisionService: maintenance: Done in 110ms  
​ 10:21:24: Running background sync on timer...  
​ 10:21:24: Preparing scheduled sync  
​ 10:21:24: Starting scheduled sync  
​ 10:21:24: Synchronizer: Sync: starting: Starting synchronisation to target 7... supportsAccurateTimestamp = false; supportsMultiPut = false [1666914684726]  
​ 10:21:24: Synchronizer: Indexing resources...  
​ 10:21:24: ResourceService::indexNoteResources: Start  
​ 10:21:24: ResourceService::indexNoteResources: Completed  
​ 10:21:25: Synchronizer: Sync target remote info: SyncInfo  
​ 10:21:25: Synchronizer: Sync target is already setup - checking it...  
​ 10:21:25: Synchronizer: Sync target local info: SyncInfo  
​ 10:21:27: Synchronizer: TaskQueue.stop: syncDownload: waiting for tasks to complete: 0  
​ 10:21:27: Synchronizer: TaskQueue.stop: syncDownload: Done, waited for 0  
​ 10:21:28: Synchronizer: Sync: fetchingTotal: Fetching delta items from sync target  
​ 10:21:29: Synchronizer: Sync: finished: Synchronisation finished [1666914684726]  
​ 10:21:29: Synchronizer: Operations completed:  
​ 10:21:29: Synchronizer: fetchingTotal: -  
​ 10:21:29: Synchronizer: Total folders: 18  
​ 10:21:29: Synchronizer: Total notes: 21  
​ 10:21:29: Synchronizer: Total resources: 8  
​ 10:21:30: DecryptionWorker: cannot start because no master key is currently loaded.  
​ 10:22:12: Trying to reload note that has been deleted: null  
log @ C:\Users\osgoo\AppDa…n\lib\Logger.js:190  
​ 10:26:29: Running background sync on timer...  
​ 10:26:29: Preparing scheduled sync  
​ 10:26:29: Starting scheduled sync  
​ 10:26:29: Synchronizer: Sync: starting: Starting synchronisation to target 7... supportsAccurateTimestamp = false; supportsMultiPut = false [1666914989328]  
​ 10:26:29: Synchronizer: Indexing resources...  
​ 10:26:29: ResourceService::indexNoteResources: Start  
​ 10:26:29: ResourceService::indexNoteResources: Completed  
​ 10:26:30: Synchronizer: Sync target remote info: SyncInfo  
​ 10:26:30: Synchronizer: Sync target is already setup - checking it...  
​ 10:26:30: Synchronizer: Sync target local info: SyncInfo  
​ 10:26:34: Synchronizer: TaskQueue.stop: syncDownload: waiting for tasks to complete: 0  
​ 10:26:34: Synchronizer: TaskQueue.stop: syncDownload: Done, waited for 0  
​ 10:26:35: Synchronizer: Sync: fetchingTotal: Fetching delta items from sync target  
​ 10:26:36: Synchronizer: Sync: finished: Synchronisation finished [1666914989328]  
​ 10:26:36: Synchronizer: Operations completed:  
​ 10:26:36: Synchronizer: fetchingTotal: -  
​ 10:26:36: Synchronizer: Total folders: 18  
​ 10:26:36: Synchronizer: Total notes: 21  
​ 10:26:36: Synchronizer: Total resources: 8  
​ 10:26:37: DecryptionWorker: cannot start because no master key is currently loaded.  
​ 10:27:12: Trying to reload note that has been deleted: null  
log @ C:\Users\osgoo\AppDa…n\lib\Logger.js:190  
​ 10:28:21: RevisionService: maintenance: Starting...  
​ 10:28:21: RevisionService: maintenance: Service is enabled  
​ 10:28:21: RevisionService: collectRevisions: Created revisions for 0 notes  
​ 10:28:21: RevisionService: maintenance: Done in 112ms  
​ 10:31:36: Running background sync on timer...  
​ 10:31:36: Preparing scheduled sync  
​ 10:31:36: Starting scheduled sync  
​ 10:31:36: Synchronizer: Sync: starting: Starting synchronisation to target 7... supportsAccurateTimestamp = false; supportsMultiPut = false [1666915296019]  
​ 10:31:36: Synchronizer: Indexing resources...  
​ 10:31:36: ResourceService::indexNoteResources: Start  
​ 10:31:36: ResourceService::indexNoteResources: Completed  
​ 10:31:37: Synchronizer: Sync target remote info: SyncInfo  
​ 10:31:37: Synchronizer: Sync target is already setup - checking it...  
​ 10:31:37: Synchronizer: Sync target local info: SyncInfo  
​ 10:31:39: Synchronizer: TaskQueue.stop: syncDownload: waiting for tasks to complete: 0  
​ 10:31:39: Synchronizer: TaskQueue.stop: syncDownload: Done, waited for 0  
​ 10:31:39: Synchronizer: Sync: fetchingTotal: Fetching delta items from sync target  
​ 10:31:40: Synchronizer: Sync: finished: Synchronisation finished [1666915296019]  
​ 10:31:40: Synchronizer: Operations completed:  
​ 10:31:40: Synchronizer: fetchingTotal: -  
​ 10:31:40: Synchronizer: Total folders: 18  
​ 10:31:40: Synchronizer: Total notes: 21  
​ 10:31:40: Synchronizer: Total resources: 8  
​ 10:31:41: DecryptionWorker: cannot start because no master key is currently loaded.  
​ 10:32:12: Trying to reload note that has been deleted: null

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<div class="post-metadata">

**Author:** ![graphit0](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/graphit0/32/3435_2.png) [@graphit0](https://discourse.joplinapp.org/u/graphit0)\
**Post date:** [28 October 2022 09:39 UTC](https://discourse.joplinapp.org/t/data-synced-dropbox-ok-on-android-win11-no-data/27977/6 "2022-10-28T09:39:41Z")

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> DecryptionWorker: cannot start because no master key is currently loaded.

Have you set up e2e encryption before encountering this problem? The logs say there's no key to decrypt the notes...

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<div class="post-metadata">

**Author:** ![Osgood](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/osgood/32/15321_2.png) [@Osgood](https://discourse.joplinapp.org/u/Osgood)\
**Post date:** [28 October 2022 21:56 UTC](https://discourse.joplinapp.org/t/data-synced-dropbox-ok-on-android-win11-no-data/27977/7 "2022-10-28T21:56:24Z")

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I do not think so! I'm a brand new user and don't know about that!  
I have uninstalled and reinstalled several times, but it's always the same.  
I've been using software on Windows more than 30 years and this is the only one that is so complex and troublesome!  
Is there a way to correct this?

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<div class="post-metadata">

**Author:** ![graphit0](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/graphit0/32/3435_2.png) [@graphit0](https://discourse.joplinapp.org/u/graphit0)\
**Post date:** [29 October 2022 09:28 UTC](https://discourse.joplinapp.org/t/data-synced-dropbox-ok-on-android-win11-no-data/27977/8 "2022-10-29T09:28:40Z")

</div>

To make matters simpler, let's try clearing the data manually and setup sync target one more time:

1. Go to main Joplin menu \> Open profile directory (it should be named `joplin-desktop`)
2. exit Joplin
3. rename this profile directory to something else: for example `joplin-desktop` \> `joplin-desktop1`
4. start Joplin
5. setup your sync target (Dropbox) and start synchronization
6. the notes should start appearing

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<div class="post-metadata">

**Author:** ![Osgood](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/osgood/32/15321_2.png) [@Osgood](https://discourse.joplinapp.org/u/Osgood)\
**Post date:** [29 October 2022 21:58 UTC](https://discourse.joplinapp.org/t/data-synced-dropbox-ok-on-android-win11-no-data/27977/9 "2022-10-29T21:58:27Z")

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This worked! Everything synced OK after I followed your instructions!  
I will keep your instructions in case it ever happens again!  
Thank You!  
Thank You!  
Thank You!

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<div class="post-metadata">

**Author:** ![system](https://canada1.discourse-cdn.com/flex028/uploads/cozic/original/3X/1/c/1c948e33314e232a0927789508474d8624f4270b.png) [@system](https://discourse.joplinapp.org/u/system)\
**Post date:** [28 November 2022 21:59 UTC](https://discourse.joplinapp.org/t/data-synced-dropbox-ok-on-android-win11-no-data/27977/10 "2022-11-28T21:59:05Z")

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