Cloud support

algoman · 2024-11-09T11:37:26.531Z

Operating system

Windows

Joplin version

2.13.2

Sync target

Joplin Cloud

What issue do you have?

I’ve had an awful experience with JoplinCloud. I’ve received no responses but only one response with no further help or recommendations.

I requested a refund within the 14-day period, but my request was refused. Additionally, I was billed double the normal price of my first subscription, despite the first billing being discounted automatically. When I asked why I was charged this way, I was ignored for several days till now.

Is this normal?

laurent · 2024-11-09T12:16:47.152Z

Hello, I intend to refund half the subscription, I'll get to it.

I requested a refund within the 14-day period, but my request was refused.

There's no such period. There's only a 14-day trial period within which you can cancel at any time without being charged. Please see our cancellation policy: Joplin Cloud - Help

algoman · 2024-11-09T15:23:18.731Z

Thanks a lot laurent