# Can't cancel auto charge on my account

**URL:** <https://discourse.joplinapp.org/t/cant-cancel-auto-charge-on-my-account/51030>\
**Category:** Support\
**Created:** [20 September 2026 21:45 UTC](https://discourse.joplinapp.org/t/cant-cancel-auto-charge-on-my-account/51030 "2026-09-20T21:45:25Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![grayster](https://avatars.discourse-cdn.com/v4/letter/g/ac91a4/32.png) [@grayster](https://discourse.joplinapp.org/u/grayster)\
**Post date:** [20 September 2026 21:45 UTC](https://discourse.joplinapp.org/t/cant-cancel-auto-charge-on-my-account/51030/1 "2026-09-20T21:45:25Z")

</div>

### Operating system

Windows

### Joplin version

2.13.2

### What issue do you have?

I want to cancel my auto renewal on my account but when i login i can't even go to the manage subscriptions menu because my account is disabled.

Your account is disabled for the following reason(s):

Failed payment (Warning) on 3 Sep 26 13:00:00 (UTC)  
Failed payment (Final) on 7 Sep 26 13:00:01 (UTC)  
Subscription cancelled on 20 Sep 26 19:30:12 (UTC)

I want to stop this automatic renewal and removing my payment details as I have no plans to renew the subsription anytime soon. Please help.

---

<div class="post-metadata">

**Author:** ![laurent](https://avatars.discourse-cdn.com/v4/letter/l/ce7236/32.png) [@laurent](https://discourse.joplinapp.org/u/laurent)\
**Post date:** [20 September 2026 21:46 UTC](https://discourse.joplinapp.org/t/cant-cancel-auto-charge-on-my-account/51030/2 "2026-09-20T21:46:46Z")

</div>

The invoice is due and since you didn't pay your account got cancelled. Stripe won't try again

---

<div class="post-metadata">

**Author:** ![grayster](https://avatars.discourse-cdn.com/v4/letter/g/ac91a4/32.png) [@grayster](https://discourse.joplinapp.org/u/grayster)\
**Post date:** [20 September 2026 21:47 UTC](https://discourse.joplinapp.org/t/cant-cancel-auto-charge-on-my-account/51030/3 "2026-09-20T21:47:37Z")

</div>

Okay, but I want to remove my payment information

---

<div class="post-metadata">

**Author:** ![laurent](https://avatars.discourse-cdn.com/v4/letter/l/ce7236/32.png) [@laurent](https://discourse.joplinapp.org/u/laurent)\
**Post date:** [20 September 2026 21:50 UTC](https://discourse.joplinapp.org/t/cant-cancel-auto-charge-on-my-account/51030/4 "2026-09-20T21:50:27Z")

</div>

pm sent

---

<div class="post-metadata">

**Author:** ![laurent](https://avatars.discourse-cdn.com/v4/letter/l/ce7236/32.png) [@laurent](https://discourse.joplinapp.org/u/laurent)\
**Post date:** [20 September 2026 21:50 UTC](https://discourse.joplinapp.org/t/cant-cancel-auto-charge-on-my-account/51030/5 "2026-09-20T21:50:31Z")

</div>