# Billing issue

**URL:** <https://discourse.joplinapp.org/t/billing-issue/42577>\
**Category:** Support\
**Created:** [18 December 2024 18:34 UTC](https://discourse.joplinapp.org/t/billing-issue/42577 "2024-12-18T18:34:15Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![sye.pearce](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/sye.pearce/32/23782_2.png) [@sye.pearce](https://discourse.joplinapp.org/u/sye.pearce)\
**Post date:** [18 December 2024 18:34 UTC](https://discourse.joplinapp.org/t/billing-issue/42577/1 "2024-12-18T18:34:15Z")

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### Operating system

Windows

### Joplin version

3.1.24

### Sync target

Joplin Cloud

### What issue do you have?

I canceled my trial today, but I actually changed my mind and want to re-subscribe. But now when I go to subscriptions page I don't have an option to subscribe again. I looked for contact info but couldn't find any so I made an account on here and posted this here. Sorry... I'm an indecisive creature.

I assume maybe my account is on some sort of cooldown, or needs reset or something. Any help that can be thrown my way would be greatly appreciated, I really like your product and plan to use it to make a knowledge base for my team at work.

Thanks in advance.

### Screenshots

 ![error.png](https://canada1.discourse-cdn.com/flex028/uploads/cozic/original/3X/d/6/d6d659476e650038c666eb2e18bf4d92871ac1d1.png)

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**Author:** ![system](https://canada1.discourse-cdn.com/flex028/uploads/cozic/original/3X/1/c/1c948e33314e232a0927789508474d8624f4270b.png) [@system](https://discourse.joplinapp.org/u/system)\
**Post date:** [17 January 2025 18:35 UTC](https://discourse.joplinapp.org/t/billing-issue/42577/2 "2025-01-17T18:35:12Z")

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