2024-10-18 - Win11 Joplin decryption problem

Coffee · 2024-10-18T08:18:50.036Z

Operating system

Windows

Joplin version

3.0.15

Sync target

Joplin Cloud

What issue do you have?

In my own profile on my old Win10 Joplin 3.0.15 (prod, win32), I make Joplin Cloud Shares available to others.
In my own profile on my old Win10 Joplin 3.0.15 (prod, win32), I have 0 problems with encryption.
Recently, I created a new Joplin Cloud account for someone else and a new profile in Joplin.
In this new profile, I get a Joplin Cloud Share from my own profile.
In this new profile on my old Win10 Joplin 3.0.15 (prod, win32), I have 45 encryption issues.
In this new profile on my new Win11 Joplin 3.0.15 (prod, win32) I have 453 encryption problems.

Question: What can I do to fix all encryption problems on all Windows Joplins?

Screenshots

In my own profile on my old Win10 Joplin 3.0.15 (prod, win32), I have 0 problems with encryption.
2024-10-18 - 0950 - Win10 - Master.jpg
Joplin 3.0.15 (prod, win32)

Client-ID: "the old one on Win10"
Sync-Version: 3
Profil-Version: 47
Unterstützter Schlüsselbund: Ja

Revision: 598677b

Backup: 1.4.2
Conflict Resolution: 1.2.3
Diff view: 0.1.0
Joplin debug tool: 0.2.0

In the new profile on my old Win10 Joplin 3.0.15 (prod, win32), I have 45 encryption issues:
2024-10-18 - 0944 - Win10.jpg

In the new profile on my new Win11 Joplin 3.0.15 (prod, win32) I have 453 encryption problems.
2024-10-18 - 0936 - Win11.png

Joplin 3.0.15 (prod, win32)

Client-ID: "the new one on Win11"
Sync-Version: 3
Profil-Version: 47
Unterstützter Schlüsselbund: Ja

Revision: 598677b

Backup: 1.4.1

personalizedrefriger · 2024-10-18T15:08:54.944Z

Thank you for reporting this!

Is there an error banner visible?:

The error banner looks like this:
screenshot: orange warning banner at the top of the screen with message "set the password"1549×865 118 KB
If so, what is the error message?

Coffee · 2024-10-18T15:28:03.826Z

personalizedrefriger:

If so, what is the error message?

Einige Elemente können nicht entschlüsselt werden. Zeige sie jetzt an

2024-10-18 - 1726 - Win11 error banner460×447 32.8 KB

personalizedrefriger · 2024-10-18T15:37:52.010Z

Thank you for that information!

Restarting Joplin (and thus forcing it to reload its encryption keys) may help (if not already done):

File > Quit (not just close) the instances of Joplin with decryption errors and re-launch them:

screenshot: File > Quit shown417×342 16.2 KB
Next click the "Show them now" link ("Zeige sie jetzt an").
Click the "retry all" link (if visible).
Close the sync status screen.
Click sync.

Coffee · 2024-10-18T19:20:17.203Z

personalizedrefriger:

Restarting Joplin (and thus forcing it to reload its encryption keys) may help (if not already done):

File > Quit (not just close) the instances of Joplin with decryption errors and re-launch them:

Next click the "Show them now" link ("Zeige sie jetzt an").

Click the "retry all" link (if visible).

Close the sync status screen.

Click sync.

I went through this procedure again exactly the same way.
Unfortunately, the values did not change as a result.

personalizedrefriger · 2024-10-19T01:00:22.431Z

Note: What I've done so far to try to reproduce this locally.

I'm recording what I've done so far. As commented below, there are at least 1-2 major differences between my test setup and the setup in the reported issue.

Possible difference 0: Device and Joplin locale is English (USA), tests were done on a Linux computer (Fedora 40).

Started test Joplin Server instance.
- Possible difference 1: I'm testing with Joplin Server. My main account is a Joplin Server account and will differ somewhat from a Joplin Cloud Teams user.
Created a secondary account (can share with other users).
- Email: self2@localhost.
- Possible difference 2: Number of users shared with at a time?
- Possible difference 3: Secondary account type?
Attempted to share a notebook with self2@localhost containing 2054 notes and one subnotebook, though not many resources (and all smaller than a few megabytes).
- Possible difference 4: Maximum resource size?
Switched back to the secondary account and enabled encryption.
- I was previously shown an error similar to "self2@localhost must enable encryption".
Switched back to the primary account and completed the share.
While waiting for sync, added 1-2 resources to a note.
Verified that sync completed successfully.
Created 5 more test accounts. (share-user-1@localhost, ...)
Enabled encryption for each account.
Switched back to the main account.
Shared with share-user-1@localhost.
Stopped Joplin Server.
Tried to share with share-user-2@localhost (this failed)
Started Joplin Server.
Shared with share-user-2@localhost, share-user-3@localhost, share-user-4@localhost, and share-user-5@localhost.
Changed a note in the subfolder of the shared folder.
Synced.
Switched to share-user-2@localhost's profile.
Synced.
Verified that there are no decryption errors.
Attached a 244 MB attachment to a new note.
Synced.
Got an "Uploading items larger than 250 MB is currently disabled" error.
Synced again.
Deleted the attachment.
Clicked cancel.
Waited for "Cancelling..." to go away.

Next, I plan to try reducing the differences documented above. If I'm still unable to reproduce the issue, logs (which may contain a more detailed error message) may help.

Coffee · 2024-10-21T08:31:27.120Z

personalizedrefriger:

Possible difference 2: Number of users shared with at a time?
Possible difference 3: Secondary account type?

One (1) Joplin Cloud Teams account sharing folder with three (3) Joplin Cloud Basic accounts.
Sharing started when no read-only option was available. Changed to read-only option when I found it was available as a new feature.

2024-10-21 Account - Typen1413×659 105 KB

Coffee · 2024-11-15T08:06:10.874Z

The problem also occurs with Joplin 3.1.24 (prod, win32).
This is a disappointment as seamless note sharing is one of the key features I pay for with Joplin's cloud accounts and which was promised priority support for.