# Support

**URL:** https://discourse.joplinapp.org/c/support/5.md

[Latest](https://discourse.joplinapp.org/latest.md) · [Categories](https://discourse.joplinapp.org/categories.md) · [Tags](https://discourse.joplinapp.org/tags.md)

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## [Create notes including attachments for manual import](https://discourse.joplinapp.org/t/create-notes-including-attachments-for-manual-import/648)

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**Author:** [@LiKneu](https://discourse.joplinapp.org/u/LiKneu)\
**Replies:** 9\
**Last updated:** [16 April 2021 00:39 UTC](https://discourse.joplinapp.org/t/create-notes-including-attachments-for-manual-import/648 "2021-04-16T00:39:00Z")

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I have a plain text comic database including the path to files (png, jpg) of the cover pages. Now I want to import this data into Joplin. For that I wanted to use the import option “MD - Markdown Directory”. I can cre…

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## [About the Support category](https://discourse.joplinapp.org/t/about-the-support-category/12)

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**Author:** [@laurent](https://discourse.joplinapp.org/u/laurent)\
**Replies:** 3\
**Last updated:** [21 July 2025 21:51 UTC](https://discourse.joplinapp.org/t/about-the-support-category/12 "2025-07-21T21:51:06Z")

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Ask user support related questions here.

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## [Joplin Desktop 3.7.21 – WebDAV attachments return HTTP 404 although resources exist on the se](https://discourse.joplinapp.org/t/joplin-desktop-3-7-21-webdav-attachments-return-http-404-although-resources-exist-on-the-se/51152)

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**Author:** [@herbinc22](https://discourse.joplinapp.org/u/herbinc22)\
**Replies:** 7\
**Last updated:** [10 October 2026 16:07 UTC](https://discourse.joplinapp.org/t/joplin-desktop-3-7-21-webdav-attachments-return-http-404-although-resources-exist-on-the-se/51152 "2026-10-10T16:07:22Z")

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Operating system Windows Joplin version 3.7.21 Desktop version info Joplin 3.7.21 (prod, win32) Appareil : win32, 11th Gen Intel(R) Core(TM) i5-11400F @ 2.60GHz ID client : 115161d6d9184225b58b21b4f232c34c Version d…

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## [How to Access AI Chat features?](https://discourse.joplinapp.org/t/how-to-access-ai-chat-features/51186)

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**Author:** [@Shreyansh\_1](https://discourse.joplinapp.org/u/Shreyansh_1)\
**Replies:** 0\
**Last updated:** [10 October 2026 03:52 UTC](https://discourse.joplinapp.org/t/how-to-access-ai-chat-features/51186 "2026-10-10T03:52:15Z")

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Operating system Windows Joplin version 3.7.21 Desktop version info Joplin 3.7.21 (prod, win32) Device: win32, 13th Gen Intel(R) Core(TM) i5-13450HX Client ID: c848e423455e4a66a23fc9697e82a526 Sync Version: 3 Profi…

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## [Migrating from Dropbox Sync to Joplin Server /w E2EE](https://discourse.joplinapp.org/t/migrating-from-dropbox-sync-to-joplin-server-w-e2ee/51182)

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**Author:** [@Highlighter](https://discourse.joplinapp.org/u/Highlighter)\
**Replies:** 3\
**Last updated:** [10 October 2026 01:05 UTC](https://discourse.joplinapp.org/t/migrating-from-dropbox-sync-to-joplin-server-w-e2ee/51182 "2026-10-10T01:05:08Z")

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Operating system Linux Joplin version 3.7.21 Sync target Dropbox What issue do you have? I am moving to Joplin and I don't have Joplin Server set up yet. No idea when that will eventuate. For now, I think I want to si…

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## [Do I Even Want E2EE?](https://discourse.joplinapp.org/t/do-i-even-want-e2ee/51183)

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**Author:** [@Highlighter](https://discourse.joplinapp.org/u/Highlighter)\
**Replies:** 4\
**Last updated:** [10 October 2026 00:29 UTC](https://discourse.joplinapp.org/t/do-i-even-want-e2ee/51183 "2026-10-10T00:29:23Z")

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Operating system Linux Joplin version 3.7.21 What issue do you have? I have read: and it got me thinking... do I even want E2EE? For me, I will eventually use Joplin Server on my non internet facing server. It's pow…

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## [Question about passwords](https://discourse.joplinapp.org/t/question-about-passwords/51176)

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**Author:** [@ronch808](https://discourse.joplinapp.org/u/ronch808)\
**Replies:** 4\
**Last updated:** [9 October 2026 12:02 UTC](https://discourse.joplinapp.org/t/question-about-passwords/51176 "2026-10-09T12:02:16Z")

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Operating system Linux Joplin version 3.7.2 What issue do you have? Is there any way to turn down the requirements on the passwords? I have a secure environment I run in (just myself from my Linux system and from my mo…

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## [Joplin doesn't starts with the last opened note](https://discourse.joplinapp.org/t/joplin-doesnt-starts-with-the-last-opened-note/51167)

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**Author:** [@kacnje](https://discourse.joplinapp.org/u/kacnje)\
**Replies:** 5\
**Last updated:** [9 October 2026 11:44 UTC](https://discourse.joplinapp.org/t/joplin-doesnt-starts-with-the-last-opened-note/51167 "2026-10-09T11:44:18Z")

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Operating system Windows Joplin version 3.7.21 Desktop version info Joplin 3.7.21 (prod, win32) Device: win32, 13th Gen Intel(R) Core(TM) i7-13700 Client ID: 5863d4305e3c4810bc45c2a3dcf68a6b Sync Version: 3 Profile…

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## [Can't connect with dropbox](https://discourse.joplinapp.org/t/cant-connect-with-dropbox/51171)

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**Author:** [@Dasyp](https://discourse.joplinapp.org/u/Dasyp)\
**Replies:** 4\
**Last updated:** [8 October 2026 02:36 UTC](https://discourse.joplinapp.org/t/cant-connect-with-dropbox/51171 "2026-10-08T02:36:15Z")

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Operating system Windows Joplin version 3.7.18 Desktop version info Joplin 3.7.18 (prod, win32) Устройство: win32, 12th Gen Intel(R) Core(TM) i5-12500 Идентификатор клиента: Версия синхронизации: 3 Версия профиля: …

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## [How to connect my new laptop](https://discourse.joplinapp.org/t/how-to-connect-my-new-laptop/51168)

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**Author:** [@davidklausa](https://discourse.joplinapp.org/u/davidklausa)\
**Replies:** 10\
**Last updated:** [7 October 2026 14:26 UTC](https://discourse.joplinapp.org/t/how-to-connect-my-new-laptop/51168 "2026-10-07T14:26:43Z")

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Operating system macOS Joplin version 3.7.21 What issue do you have? I have a functioning Joplin on my Windows 11 desktop. I just got a 2021 MacBook Pro. I want to connect it to the same Joplin, but when I hit Authoris…

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## [Joplin web app cannot sync with joplin server anymore?](https://discourse.joplinapp.org/t/joplin-web-app-cannot-sync-with-joplin-server-anymore/51117)

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**Author:** [@pedrom34](https://discourse.joplinapp.org/u/pedrom34)\
**Replies:** 10\
**Last updated:** [7 October 2026 13:14 UTC](https://discourse.joplinapp.org/t/joplin-web-app-cannot-sync-with-joplin-server-anymore/51117 "2026-10-07T13:14:56Z")

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Operating system Linux Joplin version 3.7.8 Sync target Joplin Server Editor Markdown Editor What issue do you have? Hi, I'm running a selfhosted Joplin server, and when I'm not home or nor on my phone, I'm accessin…

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## [Unable to update to v3.7.21 AppImage on Linux Mint](https://discourse.joplinapp.org/t/unable-to-update-to-v3-7-21-appimage-on-linux-mint/51153)

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**Author:** [@wtb295](https://discourse.joplinapp.org/u/wtb295)\
**Replies:** 2\
**Last updated:** [6 October 2026 21:32 UTC](https://discourse.joplinapp.org/t/unable-to-update-to-v3-7-21-appimage-on-linux-mint/51153 "2026-10-06T21:32:14Z")

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Operating system Linux Joplin version 3.6.16 Desktop version info Joplin 3.6.16 (prod, linux) Device: linux, 12th Gen Intel(R) Core(TM) i5-1240P Client ID: 104591ac692448f2beb802c50d678f1a Sync Version: 3 Profile V…

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## [2026-10-05 - Change the email address for the Joplin cloud account](https://discourse.joplinapp.org/t/2026-10-05-change-the-email-address-for-the-joplin-cloud-account/51160)

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**Author:** [@Coffee](https://discourse.joplinapp.org/u/Coffee)\
**Replies:** 2\
**Last updated:** [5 October 2026 20:44 UTC](https://discourse.joplinapp.org/t/2026-10-05-change-the-email-address-for-the-joplin-cloud-account/51160 "2026-10-05T20:44:09Z")

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Operating system Windows Joplin version 3.7.21 Sync target Joplin Cloud What issue do you have? I've already deleted the email address used for my Joplin Cloud admin account. I still have access to the account and ha…

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## [Synchronization issues: sync interval timer is being ignored, and sync causes app unresponsiveness](https://discourse.joplinapp.org/t/synchronization-issues-sync-interval-timer-is-being-ignored-and-sync-causes-app-unresponsiveness/50677)

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**Author:** [@skullthug](https://discourse.joplinapp.org/u/skullthug)\
**Replies:** 27\
**Last updated:** [4 October 2026 19:16 UTC](https://discourse.joplinapp.org/t/synchronization-issues-sync-interval-timer-is-being-ignored-and-sync-causes-app-unresponsiveness/50677 "2026-10-04T19:16:26Z")

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Operating system Windows Joplin version 3.7.10 Desktop version info Joplin 3.7.10 (prod, win32) Device: win32, 11th Gen Intel(R) Core(TM) i9-11900K @ 3.50GHz Client ID: a504afc6d2a6496b99a0931c22649537 Sync Version:…

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## [Can I delete the .crypted files in my resources folder?](https://discourse.joplinapp.org/t/can-i-delete-the-crypted-files-in-my-resources-folder/51151)

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**Author:** [@fredv](https://discourse.joplinapp.org/u/fredv)\
**Replies:** 2\
**Last updated:** [4 October 2026 10:11 UTC](https://discourse.joplinapp.org/t/can-i-delete-the-crypted-files-in-my-resources-folder/51151 "2026-10-04T10:11:11Z")

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Operating system macOS Joplin version 3.7.21 What issue do you have? Hello, i was looking for the biggest attachement i had in my joplin notes and I went to my .config/joplin-desktop/resources folder to check that. …

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## [Trojan detected](https://discourse.joplinapp.org/t/trojan-detected/51149)

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**Author:** [@marcel.benhur](https://discourse.joplinapp.org/u/marcel.benhur)\
**Replies:** 4\
**Last updated:** [4 October 2026 09:59 UTC](https://discourse.joplinapp.org/t/trojan-detected/51149 "2026-10-04T09:59:25Z")

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Operating system Linux Joplin version 3.7.21 Sync target OneDrive What issue do you have? I download the last appimage 3.7.21. despite the fact I'm on linux, Microsoft antivir (via Virustotal) found the Trojan:Scrip…

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## [WEBDAV error on sync](https://discourse.joplinapp.org/t/webdav-error-on-sync/51081)

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**Author:** [@bdobby](https://discourse.joplinapp.org/u/bdobby)\
**Replies:** 9\
**Last updated:** [4 October 2026 09:50 UTC](https://discourse.joplinapp.org/t/webdav-error-on-sync/51081 "2026-10-04T09:50:26Z")

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Operating system Linux Joplin version 3.7.16 Desktop version info Joplin 3.7.16 (prod, linux) Device: linux, 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz Client ID: 39c498d89e3149e896ed8e5dd8d4a448 Sync Version: 3 …

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## [Is there an option to sync via Web App using Onedrive?](https://discourse.joplinapp.org/t/is-there-an-option-to-sync-via-web-app-using-onedrive/50935)

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**Author:** [@stephen.smith](https://discourse.joplinapp.org/u/stephen.smith)\
**Replies:** 24\
**Last updated:** [3 October 2026 23:05 UTC](https://discourse.joplinapp.org/t/is-there-an-option-to-sync-via-web-app-using-onedrive/50935 "2026-10-03T23:05:49Z")

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Operating system macOS Joplin version 3.7.0 Desktop version info Joplin Mobile 3.7.0 (prod, web) Device: web Client ID: be91da276d9745d99aa61ca58417f06c Sync Version: 3 Profile Version: 53 Keychain Supported: No …

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## [Support for virtual cloud folders on Android](https://discourse.joplinapp.org/t/support-for-virtual-cloud-folders-on-android/51142)

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**Author:** [@fred-croix](https://discourse.joplinapp.org/u/fred-croix)\
**Replies:** 1\
**Last updated:** [3 October 2026 15:35 UTC](https://discourse.joplinapp.org/t/support-for-virtual-cloud-folders-on-android/51142 "2026-10-03T15:35:54Z")

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Operating system Android Joplin version 3.7.8 Sync target File system Editor Markdown Editor What issue do you have? Hello, On Android 16, Joplin does not allow me to select a virtual cloud folder when using the Fil…

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## [How to edit a note](https://discourse.joplinapp.org/t/how-to-edit-a-note/51135)

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**Author:** [@marilynwr567](https://discourse.joplinapp.org/u/marilynwr567)\
**Replies:** 1\
**Last updated:** [3 October 2026 06:48 UTC](https://discourse.joplinapp.org/t/how-to-edit-a-note/51135 "2026-10-03T06:48:58Z")

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Operating system Android Joplin version 3.7.11 Editor Markdown Editor What issue do you have? How to edit a note that was exported from Evernote. Do not see an edit action

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## [Linux Desktop Client won't sync with Dropbox](https://discourse.joplinapp.org/t/linux-desktop-client-wont-sync-with-dropbox/51095)

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**Author:** [@Abokina](https://discourse.joplinapp.org/u/Abokina)\
**Replies:** 14\
**Last updated:** [2 October 2026 22:19 UTC](https://discourse.joplinapp.org/t/linux-desktop-client-wont-sync-with-dropbox/51095 "2026-10-02T22:19:29Z")

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Operating system Linux Joplin version 3.7.21 Desktop version info Linux Mint 22.3, Cinnamon 64 bit v 6.6.9 Sync target Dropbox Editor Markdown Editor What issue do you have? About a month ago, my Linux desktop cline…

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## [LDAP: How to disable local password authentication for specific users](https://discourse.joplinapp.org/t/ldap-how-to-disable-local-password-authentication-for-specific-users/51131)

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**Author:** [@brechsteiner](https://discourse.joplinapp.org/u/brechsteiner)\
**Replies:** 0\
**Last updated:** [2 October 2026 08:43 UTC](https://discourse.joplinapp.org/t/ldap-how-to-disable-local-password-authentication-for-specific-users/51131 "2026-10-02T08:43:56Z")

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Operating system Linux Joplin version 3.7.2 Sync target Joplin Server Editor Markdown Editor What issue do you have? Question I've recently set up LDAP authentication on my Joplin Server and it's working well — users…

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## [OneNote import (\*.one / \*.onepkg) doesn't import notes with title longer than about 240 chars](https://discourse.joplinapp.org/t/onenote-import-one-onepkg-doesnt-import-notes-with-title-longer-than-about-240-chars/51098)

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**Author:** [@fla](https://discourse.joplinapp.org/u/fla)\
**Replies:** 10\
**Last updated:** [1 October 2026 12:07 UTC](https://discourse.joplinapp.org/t/onenote-import-one-onepkg-doesnt-import-notes-with-title-longer-than-about-240-chars/51098 "2026-10-01T12:07:58Z")

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Operating system Windows Joplin version 3.7.21 Desktop version info Joplin 3.7.21 (prod, win32) Device: win32, AMD Ryzen 5 4500U with Radeon Graphics Client ID: eefc0b08554b49738d60377331c0c24f Sync Version: 3 Prof…

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## [Nextcloud sync mystery](https://discourse.joplinapp.org/t/nextcloud-sync-mystery/51101)

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**Author:** [@acc02](https://discourse.joplinapp.org/u/acc02)\
**Replies:** 24\
**Last updated:** [30 September 2026 10:25 UTC](https://discourse.joplinapp.org/t/nextcloud-sync-mystery/51101 "2026-09-30T10:25:05Z")

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Operating system Windows Joplin version 3.7.18 Desktop version info 3.7.18, also previous versions Sync target Nextcloud Editor Rich Text Editor What issue do you have? Hello! I'm encountering a bunch of strangenes…

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## [Help: Unable to uninstall/disable Cockit plugin](https://discourse.joplinapp.org/t/help-unable-to-uninstall-disable-cockit-plugin/51104)

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**Author:** [@plutoBase](https://discourse.joplinapp.org/u/plutoBase)\
**Replies:** 5\
**Last updated:** [30 September 2026 09:52 UTC](https://discourse.joplinapp.org/t/help-unable-to-uninstall-disable-cockit-plugin/51104 "2026-09-30T09:52:05Z")

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Operating system Windows Joplin version 3.6.16 Desktop version info Joplin 3.6.16 (prod, win32) Device: win32, Intel(R) Core(TM) i7-10850H CPU @ 2.70GHz Client ID: f56ced2ebb8e4e58a59824aab101be67 Sync Version: 3 P…

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## [Android app = unusable. It crashes when syncing. It crashes after syncing](https://discourse.joplinapp.org/t/android-app-unusable-it-crashes-when-syncing-it-crashes-after-syncing/50793)

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**Author:** [@Jynto](https://discourse.joplinapp.org/u/Jynto)\
**Replies:** 14\
**Last updated:** [30 September 2026 09:50 UTC](https://discourse.joplinapp.org/t/android-app-unusable-it-crashes-when-syncing-it-crashes-after-syncing/50793 "2026-09-30T09:50:35Z")

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Operating system Android Joplin version 3.6.22 Desktop version info 3.6.16 Sync target Joplin Cloud What issue do you have? I'm trying to get my 7000+ notes from Evernote synced into the Android app and the UI lag is…

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## [iPhone synch](https://discourse.joplinapp.org/t/iphone-synch/51115)

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**Author:** [@makamo](https://discourse.joplinapp.org/u/makamo)\
**Replies:** 0\
**Last updated:** [30 September 2026 06:39 UTC](https://discourse.joplinapp.org/t/iphone-synch/51115 "2026-09-30T06:39:47Z")

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Operating system iOS Joplin version 13.7.6 Sync target Joplin Cloud Editor Markdown Editor What issue do you have? I use Joplin on my iPhone, iPad, and iMac. There are folders where I can see the note (including a PD…

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## [Crash after latest update](https://discourse.joplinapp.org/t/crash-after-latest-update/51089)

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**Author:** [@lh234](https://discourse.joplinapp.org/u/lh234)\
**Replies:** 2\
**Last updated:** [29 September 2026 19:14 UTC](https://discourse.joplinapp.org/t/crash-after-latest-update/51089 "2026-09-29T19:14:07Z")

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Operating system Windows Joplin version 3.7.21 What issue do you have? I started using Joplin a week ago. I updated to the latest version today and when opening the app it crashed, displaying the following: An error o…

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## [Error importing notes from format: one](https://discourse.joplinapp.org/t/error-importing-notes-from-format-one/51113)

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**Author:** [@rbitbubz](https://discourse.joplinapp.org/u/rbitbubz)\
**Replies:** 0\
**Last updated:** [29 September 2026 15:56 UTC](https://discourse.joplinapp.org/t/error-importing-notes-from-format-one/51113 "2026-09-29T15:56:14Z")

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Operating system Windows Joplin version 3.7.21 Desktop version info Joplin 3.7.21 (prod, win32) Device: win32, 13th Gen Intel(R) Core(TM) i5-1335U Client ID: a106d40e22f641808d5f3715f44a43fb Sync Version: 3 Profile…

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## [Invalid Property Format error](https://discourse.joplinapp.org/t/invalid-property-format-error/50880)

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**Author:** [@fmk2](https://discourse.joplinapp.org/u/fmk2)\
**Replies:** 10\
**Last updated:** [28 September 2026 23:22 UTC](https://discourse.joplinapp.org/t/invalid-property-format-error/50880 "2026-09-28T23:22:02Z")

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Operating system Windows Joplin version 3.7.16 Desktop version info Joplin 3.7.16 (prod, win32) Device: win32, Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz Client ID: 5ace43686de941c39d35b49e95f08f33 Sync Version: 3 Pr…

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